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Requirements found

Sales Marketing Compliance Writing (must) Word (must) Onboarding

What this posting asks for

Level: Lead / staff — The title says "Lead".

Main responsibilities

• Build every demo from discovery.
• Build and maintain the lab environment, track every issue, drive escalations and root cause analysis, and close the lab with a clear yes or no.
• Own the technical outcome through go-live.
• Design how Toast fits into a multi-location group's existing stack:
• Lead security, IT and compliance reviews.
• Own vendor security questionnaires, PCI scoping conversations and the technical sections of RFPs.
• Write business requirement documentation that product and engineering can act on: the problem, the customer's own words, workarounds tried, what's at stake a…
• Partner with sales to build the business case.
• Design and document solutions to complex gaps, and judge when a workaround creates debt we'll pay for at go-live.
• Build real relationships outside the sales thread.

Competencies an interviewer will look for

• Technical skill Core
  In the posting: “Write business requirement documentation that product and engineering can act on: the problem, the customer's own words, workarounds tried, what's at stake a…” · “7+ years in solutions architecture, solutions engineering or technical consulting, with at least 4 supporting mid-market or enterprise deals with 6 to 12+ mo…” · “You can read API docs and sketch an architecture on a whiteboard.”
  Show it by: Names the tools, languages or systems used and how; Explains a technical choice and its trade-off.
• Teamwork and collaboration Core
  In the posting: “Partner with sales to build the business case.” · “Work closely with the International SMB Solutions team on clear lanes, shared tools and cross-coverage.” · “We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs.”
  Show it by: Says what they did inside a team, not only what 'we' did; Shows how a disagreement was handled.
• Ownership and accountability Core
  In the posting: “We're hiring a solutions lead to own the technical side of every International deal over 15 locations.” · “Own the technical outcome through go-live.” · “In the interview, you'll run a demo for us and walk us through a lab you ran end to end.”
  Show it by: Takes a task from start to finish without being chased; Owns a mistake and what was changed after it.
• Customer focus Core
  In the posting: “Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage custome…” · “Agree success criteria with the customer before the lab starts.” · “The deal isn't won until the customer is live and it matches what we sold.”
  Show it by: Puts the customer's need in their own words; Shows a result for the customer, not only for the company.
• Data and analysis Core
  In the posting: “Build and maintain the lab environment, track every issue, drive escalations and root cause analysis, and close the lab with a clear yes or no.” · “Demo data, lab configurations and resets are your job, done fast and adapted for each market.” · “Integration fluency: REST APIs, webhooks, authentication and data flows.”
  Show it by: Uses a number to describe the situation or the result; Explains what the data showed and what was done with it.
• Attention to detail and quality Core
  In the posting: “Lead security, IT and compliance reviews.” · “Set the engagement model for when and how AEs bring you in, qualify technical fit early and disqualify fast, and build reusable assets: demo environments for…” · “Security and compliance fluency: PCI DSS scope, and privacy regimes such as UK GDPR, PIPEDA and the Australian Privacy Act.”
  Show it by: Gives an example of an error caught before it caused harm; Names the check or standard they used.
• Stakeholder management Core
  In the posting: “Own vendor security questionnaires, PCI scoping conversations and the technical sections of RFPs.” · “Walk executive and IT audiences through what exists, what's coming and what isn't, without overpromising.” · “You've run tailored demos for multi-stakeholder buying committees and taken complex labs or pilots to a signed decision.”
  Show it by: Shows how they aligned people with different goals; Explains how they handled a 'no' from someone senior.
• Communication Core
  In the posting: “Write business requirement documentation that product and engineering can act on: the problem, the customer's own words, workarounds tried, what's at stake a…” · “We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be …”
  Show it by: Adapts the message to the listener; Gives an example of explaining something clearly in writing or speech.
• Adaptability and learning Core
  In the posting: “Demo data, lab configurations and resets are your job, done fast and adapted for each market.” · “Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing …”
  Show it by: Describes learning something new quickly and using it; Shows a change of plan and how they adjusted.
• Problem solving Supporting
  In the posting: “Build and maintain the lab environment, track every issue, drive escalations and root cause analysis, and close the lab with a clear yes or no.”
  Show it by: Describes a real problem, the options considered and the one chosen; Shows how the cause was found, not just the fix.
• Leadership and mentoring Supporting
  In the posting: “Feed product gaps, lost-deal reasons and market differences back to product and sales leadership, so the next deal is easier than the last.”
  Show it by: Describes setting direction or a standard others followed; Names someone they coached and what changed for them.
• Planning and organisation Supporting
  In the posting: “A clear plan for the next upmarket solutions hire.”
  Show it by: Shows how priorities were set when everything was urgent; Mentions deadlines met and how.

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