Interview Studio

Requirements found

Scheduling Customer Service (must) Compliance (must) Writing Spanish (must) Microsoft Office (must) Logistics (nice) Supply Chain (nice) Training (nice) Sales (nice)

What this posting asks for

Level: Mid level — The posting asks for 2 years of experience.

Main responsibilities

• Serve as a primary point of contact for clients regarding U.S.
• Prepare, review, and process import documentation in accordance with U.S.
• Monitor and adapt to ongoing tariff changes and regulatory updates, ensuring entries are processed correctly and escalated when necessary.
• Coordinate with internal teams (operations, compliance, accounting, and carriers) to resolve routine shipment issues and avoid clearance delays.
• Maintain accurate, well-organized records of entries, client communications, and supporting documentation in accordance with audit and retention requirements.
• Communicate effectively and professionally in both English and Spanish, verbally and in writing, with clients, carriers, and internal stakeholders.
• Support continuous improvement by following established processes, identifying gaps, and suggesting efficiencies when applicable.

Competencies an interviewer will look for

• Communication Core
  In the posting: “This role is responsible for assisting clients with entry-related inquiries, processing import documentation, and ensuring compliance with U.S.” · “Customs brokerage services, including entry documentation, shipment status, and basic compliance inquiries.” · “Prepare, review, and process import documentation in accordance with U.S.”
  Show it by: Adapts the message to the listener; Gives an example of explaining something clearly in writing or speech.
• Customer focus Core
  In the posting: “We are seeking a detail-oriented Customer Service Specialist.” · “This role is responsible for assisting clients with entry-related inquiries, processing import documentation, and ensuring compliance with U.S.” · “Serve as a primary point of contact for clients regarding U.S.”
  Show it by: Puts the customer's need in their own words; Shows a result for the customer, not only for the company.
• Planning and organisation Core
  In the posting: “Schedule: Full Time” · “Maintain accurate, well-organized records of entries, client communications, and supporting documentation in accordance with audit and retention requirements.” · “Strong organizational and interpersonal skills with a proven ability to multitask and deliver exceptional customer service.”
  Show it by: Shows how priorities were set when everything was urgent; Mentions deadlines met and how.
• Data and analysis Core
  In the posting: “We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions.” · “We collect and process personal data in accordance with applicable data protection laws.” · “For detailed information on how we handle candidate data, please review our Candidate Privacy Notice .”
  Show it by: Uses a number to describe the situation or the result; Explains what the data showed and what was done with it.
• Attention to detail and quality Core
  In the posting: “We are seeking a detail-oriented Customer Service Specialist.” · “This role is responsible for assisting clients with entry-related inquiries, processing import documentation, and ensuring compliance with U.S.” · “Customs and Border Protection regulations while delivering timely and accurate service.”
  Show it by: Gives an example of an error caught before it caused harm; Names the check or standard they used.
• Problem solving Core
  In the posting: “Coordinate with internal teams (operations, compliance, accounting, and carriers) to resolve routine shipment issues and avoid clearance delays.” · “Ability to work independently, make rapid and accurate decisions in high-stress situations, and escalate complex issues appropriately.”
  Show it by: Describes a real problem, the options considered and the one chosen; Shows how the cause was found, not just the fix.
• Ownership and accountability Core
  In the posting: “Demonstrate self-reliance by independently researching routine questions, reviewing regulations, and utilizing internal resources before escalating issues.” · “Ability to work independently, make rapid and accurate decisions in high-stress situations, and escalate complex issues appropriately.”
  Show it by: Takes a task from start to finish without being chased; Owns a mistake and what was changed after it.
• Adaptability and learning Supporting
  In the posting: “Monitor and adapt to ongoing tariff changes and regulatory updates, ensuring entries are processed correctly and escalated when necessary.”
  Show it by: Describes learning something new quickly and using it; Shows a change of plan and how they adjusted.
• Stakeholder management Supporting
  In the posting: “Communicate effectively and professionally in both English and Spanish, verbally and in writing, with clients, carriers, and internal stakeholders.”
  Show it by: Shows how they aligned people with different goals; Explains how they handled a 'no' from someone senior.

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