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Requirements found

Onboarding Sql (must) Python (must) Writing Training Compliance

What this posting asks for

Level: Manager — The title says "Manager".

Main responsibilities

• Lead and mentor the specific ExHS shift team, fostering a culture of accountability, innovation, and collaboration.
• Ensure timely and accurate resolution of production escalations data analysis tickets.
• Train and coach team members on new technologies, procedures, and guidelines/best practices.
• Manage and improve tracking systems for workload, capacity, and ticket SLAs.
• Process Improvement and Innovation
• Collaborate with the overall DSPE team to develop new and improve existing support solutions.

Competencies an interviewer will look for

• Technical skill Core
  In the posting: “You take on escalations yourself, review code, and help the team through difficult analyses, knowing that faster answers mean faster results for patients and…” · “The ideal person for this position is an experienced, hands-on data professional who has managed a team in a regulated lab or healthcare setting, is still co…” · “Minimum 5 years of hands-on experience in data analysis and/or statistical modeling in data production, data engineering, data analytics, analytics productio…”
  Show it by: Names the tools, languages or systems used and how; Explains a technical choice and its trade-off.
• Problem solving Core
  In the posting: “Working knowledge of the business processes and requirements of diagnostic laboratories.” · “Excellent problem-solving and critical-thinking abilities.” · “Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted intervent…”
  Show it by: Describes a real problem, the options considered and the one chosen; Shows how the cause was found, not just the fix.
• Communication Core
  In the posting: “The ideal person for this position is an experienced, hands-on data professional who has managed a team in a regulated lab or healthcare setting, is still co…” · “Communication and Collaboration” · “Good documentation practices and coding style.”
  Show it by: Adapts the message to the listener; Gives an example of explaining something clearly in writing or speech.
• Teamwork and collaboration Core
  In the posting: “Lead and mentor the specific ExHS shift team, fostering a culture of accountability, innovation, and collaboration.” · “Communication and Collaboration” · “Translate complex analytical results into actionable recommendations for cross-functional partners.”
  Show it by: Says what they did inside a team, not only what 'we' did; Shows how a disagreement was handled.
• Leadership and mentoring Core
  In the posting: “Lead and mentor the specific ExHS shift team, fostering a culture of accountability, innovation, and collaboration.” · “Train and coach team members on new technologies, procedures, and guidelines/best practices.” · “Strong leadership and team management skills.”
  Show it by: Describes setting direction or a standard others followed; Names someone they coached and what changed for them.
• Customer focus Core
  In the posting: “Behind every sample in Natera’s labs is a patient waiting on a result, whether that’s an expectant parent, someone monitoring their cancer, or a transplant r…” · “You take on escalations yourself, review code, and help the team through difficult analyses, knowing that faster answers mean faster results for patients and…” · “The ideal person for this position is an experienced, hands-on data professional who has managed a team in a regulated lab or healthcare setting, is still co…”
  Show it by: Puts the customer's need in their own words; Shows a result for the customer, not only for the company.
• Data and analysis Core
  In the posting: “As Manager of Data Analysis, you lead one of the shift teams and work the queue alongside your analysts.” · “You take on escalations yourself, review code, and help the team through difficult analyses, knowing that faster answers mean faster results for patients and…” · “The ideal person for this position is an experienced, hands-on data professional who has managed a team in a regulated lab or healthcare setting, is still co…”
  Show it by: Uses a number to describe the situation or the result; Explains what the data showed and what was done with it.
• Attention to detail and quality Core
  In the posting: “Ensure timely and accurate resolution of production escalations data analysis tickets.” · “Enforce operating procedures for compliance, quality, and efficiency.” · “Strong understanding of various statistical concepts (parametric & non-parametric distributions, hypothesis testing, probability, regression).”
  Show it by: Gives an example of an error caught before it caused harm; Names the check or standard they used.
• Stakeholder management Core
  In the posting: “You also set objectives, track SLAs, and represent the team in stakeholder meetings.” · “The ideal person for this position is an experienced, hands-on data professional who has managed a team in a regulated lab or healthcare setting, is still co…” · “Define and track team objectives, ensuring alignment with broader organizational goals.”
  Show it by: Shows how they aligned people with different goals; Explains how they handled a 'no' from someone senior.
• Ownership and accountability Core
  In the posting: “The ideal person for this position is an experienced, hands-on data professional who has managed a team in a regulated lab or healthcare setting, is still co…” · “Lead and mentor the specific ExHS shift team, fostering a culture of accountability, innovation, and collaboration.”
  Show it by: Takes a task from start to finish without being chased; Owns a mistake and what was changed after it.
• Planning and organisation Supporting
  In the posting: “Define and track team objectives, ensuring alignment with broader organizational goals.”
  Show it by: Shows how priorities were set when everything was urgent; Mentions deadlines met and how.

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