Interview Studio

Requirements found

Compliance Project Management Agile Scheduling Budgeting Recruiting (must)

What this posting asks for

Level: Manager — The title says "Manager".

Main responsibilities

• Lead delivery of multi-workstream professional services engagements for large and strategic customers
• Build strong relationships with customer stakeholders, including executive leaders, program and project managers, engineering, development, and security teams
• Develop and apply a delivery methodology that uses agile and project management best practices, and communicate how the methodology will be used throughout t…
• Create and continuously communicate program roadmaps, dependencies, milestones, and deliverables across connected projects
• Manage stakeholder expectations and secure approval on major milestones, decisions, and delivery plans
• Define program strategy, including business justification, expected benefits, in-scope and out-of-scope work, timelines, schedules, resources, stakeholders, …
• Establish core program structures such as RACI charts, work breakdown structures, communication plans, and escalation paths
• Work closely with Engagement Managers and Regional Delivery Managers to support program scoping, review delivery assumptions, and help improve project manage…

Competencies an interviewer will look for

• Technical skill Core
  In the posting: “More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.” · “Co-create the future with us as we build technology that transforms how the world develops software.” · “Build strong relationships with customer stakeholders, including executive leaders, program and project managers, engineering, development, and security teams”
  Show it by: Names the tools, languages or systems used and how; Explains a technical choice and its trade-off.
• Communication Core
  In the posting: “In this role, you will define and apply a strong delivery methodology grounded in agile and project management best practices, communicate that approach clea…” · “Develop and apply a delivery methodology that uses agile and project management best practices, and communicate how the methodology will be used throughout t…” · “Create and continuously communicate program roadmaps, dependencies, milestones, and deliverables across connected projects”
  Show it by: Adapts the message to the listener; Gives an example of explaining something clearly in writing or speech.
• Teamwork and collaboration Core
  In the posting: “Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collabo…” · “Work closely with Engagement Managers and Regional Delivery Managers to support program scoping, review delivery assumptions, and help improve project manage…” · “Proven ability to build collaborative relationships with customers and partner effectively with Engagement Managers, Architects, and delivery teams”
  Show it by: Says what they did inside a team, not only what 'we' did; Shows how a disagreement was handled.
• Customer focus Core
  In the posting: “As a Professional Services Program Manager at GitLab, you will lead the delivery of complex, multi-workstream services engagements for some of our largest an…” · “You will help customers turn transformation goals into clear execution plans by bringing structure, visibility, and accountability across interconnected proj…” · “Working closely with customer stakeholders and GitLab team members, you will guide programs from planning through delivery while building trusted relationshi…”
  Show it by: Puts the customer's need in their own words; Shows a result for the customer, not only for the company.
• Planning and organisation Core
  In the posting: “GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital …” · “Working closely with customer stakeholders and GitLab team members, you will guide programs from planning through delivery while building trusted relationshi…” · “Define program strategy, including business justification, expected benefits, in-scope and out-of-scope work, timelines, schedules, resources, stakeholders, …”
  Show it by: Shows how priorities were set when everything was urgent; Mentions deadlines met and how.
• Stakeholder management Core
  In the posting: “Working closely with customer stakeholders and GitLab team members, you will guide programs from planning through delivery while building trusted relationshi…” · “Build strong relationships with customer stakeholders, including executive leaders, program and project managers, engineering, development, and security teams” · “Manage stakeholder expectations and secure approval on major milestones, decisions, and delivery plans”
  Show it by: Shows how they aligned people with different goals; Explains how they handled a 'no' from someone senior.
• Ownership and accountability Core
  In the posting: “You will help customers turn transformation goals into clear execution plans by bringing structure, visibility, and accountability across interconnected proj…” · “Because we operate in an all-remote, asynchronous environment, we value clear communication, strong documentation, and ownership.”
  Show it by: Takes a task from start to finish without being chased; Owns a mistake and what was changed after it.
• Data and analysis Core
  In the posting: “Claim based on GitLab data.” · “Strong skill in program planning, forecasting, reporting, and communicating delivery metrics clearly to internal and external stakeholders”
  Show it by: Uses a number to describe the situation or the result; Explains what the data showed and what was done with it.
• Problem solving Supporting
  In the posting: “Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collabo…”
  Show it by: Describes a real problem, the options considered and the one chosen; Shows how the cause was found, not just the fix.
• Leadership and mentoring Supporting
  In the posting: “This is a strong opportunity to shape how customers adopt GitLab at scale and help them realize meaningful business value through effective program leadership.”
  Show it by: Describes setting direction or a standard others followed; Names someone they coached and what changed for them.
• Adaptability and learning Supporting
  In the posting: “Flexible Paid Time Off”
  Show it by: Describes learning something new quickly and using it; Shows a change of plan and how they adjusted.
• Attention to detail and quality Supporting
  In the posting: “GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital …”
  Show it by: Gives an example of an error caught before it caused harm; Names the check or standard they used.

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