Interview Studio

Requirements found

Inventory Quality Assurance Customer Service (must) Training Budgeting Excel (must) Microsoft Office (must)

What this posting asks for

Level: Manager — The title says "Manager".

Main responsibilities

• Accountable to client SLA agreements and site-specific quality and fulfillment targets.
• Create and manage day to day operational strategy ensuring the campus operates in a safe, and productive manner.
• Actively contribute to the development of direct reports.
• Full work week responsibility of client or clients (including 2nd shift & weekend/donut shifts if applicable).
• Lead Individual Performance Management program for area.
• Responsible for planning, prioritizing, and communicating shift directives to insure efficiency, accuracy, and quality.
• Interact with clients on operational topics.
• Oversee all aspects of quality assurance including establishing metrics, applying industry best practices, and developing new tools and processes to ensure q…
• Deliver performance evaluations to direct reports and provide feedback as necessary including salaried member of management.
• Promote and develop a culture of continuous improvement within the value stream.

Competencies an interviewer will look for

• Communication Core
  In the posting: “Responsible for planning, prioritizing, and communicating shift directives to insure efficiency, accuracy, and quality.” · “Strong communication skills.” · “Strong verbal and written communication skills.”
  Show it by: Adapts the message to the listener; Gives an example of explaining something clearly in writing or speech.
• Ownership and accountability Core
  In the posting: “Accountable to client SLA agreements and site-specific quality and fulfillment targets.” · “Ownership of lean process improvement and CI initiatives.” · “Promote a culture of high accountability, engagement, and associate empowerment.”
  Show it by: Takes a task from start to finish without being chased; Owns a mistake and what was changed after it.
• Leadership and mentoring Core
  In the posting: “The Operations Manager provides leadership and supervision to an operations team working for the same value stream to create a world-class operations team.” · “Perform all other duties assigned by supervisor or manager.” · “Ability to coach, mentor, and motivate direct reports.”
  Show it by: Describes setting direction or a standard others followed; Names someone they coached and what changed for them.
• Customer focus Core
  In the posting: “At Alo , our employees are at the forefront of bringing our beloved brands to consumers through our fulfillment, customer care and technology solutions.” · “Accountable to client SLA agreements and site-specific quality and fulfillment targets.” · “Full work week responsibility of client or clients (including 2nd shift & weekend/donut shifts if applicable).”
  Show it by: Puts the customer's need in their own words; Shows a result for the customer, not only for the company.
• Data and analysis Core
  In the posting: “Oversee all aspects of quality assurance including establishing metrics, applying industry best practices, and developing new tools and processes to ensure q…” · “Deliver productivity and improvements in line with KPIs.” · “Analyze data to identify defects and root cause analysis.”
  Show it by: Uses a number to describe the situation or the result; Explains what the data showed and what was done with it.
• Attention to detail and quality Core
  In the posting: “Accountable to client SLA agreements and site-specific quality and fulfillment targets.” · “Responsible for planning, prioritizing, and communicating shift directives to insure efficiency, accuracy, and quality.” · “Oversee all aspects of quality assurance including establishing metrics, applying industry best practices, and developing new tools and processes to ensure q…”
  Show it by: Gives an example of an error caught before it caused harm; Names the check or standard they used.
• Teamwork and collaboration Core
  In the posting: “Ability to collaborate and drive performance.” · “Ability to influence and collaborate with peers and upper management.”
  Show it by: Says what they did inside a team, not only what 'we' did; Shows how a disagreement was handled.
• Planning and organisation Core
  In the posting: “Responsible for planning, prioritizing, and communicating shift directives to insure efficiency, accuracy, and quality.” · “Organizes and manages all necessary resources required to improve safety, improve quality, increase customer service, and lower cost.”
  Show it by: Shows how priorities were set when everything was urgent; Mentions deadlines met and how.
• Technical skill Supporting
  In the posting: “Must be proficient with Microsoft Office with a strong emphasis in Excel.”
  Show it by: Names the tools, languages or systems used and how; Explains a technical choice and its trade-off.
• Problem solving Supporting
  In the posting: “Analyze data to identify defects and root cause analysis.”
  Show it by: Describes a real problem, the options considered and the one chosen; Shows how the cause was found, not just the fix.
• Adaptability and learning Supporting
  In the posting: “Ability to be flexible.”
  Show it by: Describes learning something new quickly and using it; Shows a change of plan and how they adjusted.
• Stakeholder management Supporting
  In the posting: “Ability to influence and collaborate with peers and upper management.”
  Show it by: Shows how they aligned people with different goals; Explains how they handled a 'no' from someone senior.

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