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Practising for the listing Strategic Account Executive 4. Its requirements are filled in below. When you have an answer you like, paste it with your CV in Career Mirror to see which of the job's skills it shows.
Requirements found
Marketing (must) Sales (must) Compliance Recruiting
What this posting asks for
Level: Senior — The posting asks for 8 years of experience.
Main responsibilities
- Manage and expand some of our most important Regulated Verticals customer accounts.
- Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results.
- Partner closely with other Twilio teams to identify new revenue opportunities within your Regulated Verticals account portfolio.
- Serve on a cross-functional account team with representatives from product, finance, support, and services teams.
- Run a disciplined forecast, consistently achieve goals, and present guidance to executive management.
- Run highly consultative sales cycles with our largest customers with a focus on deep discovery, listening to customer needs and being an effective champion f…
- Generate and maintain an accurate sales pipeline and forecast utilizing our CRM, SalesforceStay current with industry changes and collaborate with your team …
Competencies an interviewer will look for
- Communication Core
In the posting: “At Twilio, we’re shaping the future of communications, all from the comfort of our homes.” · “This position is needed to lead relationships with our growth and mid-market Communications platform customers who consume our messaging, voice and email ser…” · “You will be directly responsible for protecting and growing Twilio’s communications business across your assigned customers.”
Show it by: Adapts the message to the listener; Gives an example of explaining something clearly in writing or speech. - Teamwork and collaboration Core
In the posting: “This role is highly cross functional, and your success will depend on building deep partnerships across product management, finance, support, and operations.” · “Serve on a cross-functional account team with representatives from product, finance, support, and services teams.” · “Generate and maintain an accurate sales pipeline and forecast utilizing our CRM, SalesforceStay current with industry changes and collaborate with your team …”
Show it by: Says what they did inside a team, not only what 'we' did; Shows how a disagreement was handled. - Customer focus Core
In the posting: “We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.” · “Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meet…” · “This position is needed to lead relationships with our growth and mid-market Communications platform customers who consume our messaging, voice and email ser…”
Show it by: Puts the customer's need in their own words; Shows a result for the customer, not only for the company. - Planning and organisation Core
In the posting: “Run highly consultative sales cycles with our largest customers with a focus on deep discovery, listening to customer needs and being an effective champion f…” · “We prioritize connection and opportunities to build relationships with our customers and each other.” · “This role may be eligible to participate in Twilio’s equity plan.”
Show it by: Shows how priorities were set when everything was urgent; Mentions deadlines met and how. - Data and analysis Core
In the posting: “Demonstrate expertise in managing or leading quantitative, highly analytical products and solutions for customers.” · “Analytical account development strategy based on using data to find opportunities and prove value.” · “Domain expertise from a highly quantitative industry such as DevOps, Fintech, advertising optimization, investment banking, security or commodity trading esp…”
Show it by: Uses a number to describe the situation or the result; Explains what the data showed and what was done with it. - Attention to detail and quality Core
In the posting: “As a Strategic Account Executive, you will drive highly analytical and consultative sales cycles with customers that are running large scale, global, competi…” · “Generate and maintain an accurate sales pipeline and forecast utilizing our CRM, SalesforceStay current with industry changes and collaborate with your team …” · “Domain expertise from a highly quantitative industry such as DevOps, Fintech, advertising optimization, investment banking, security or commodity trading esp…”
Show it by: Gives an example of an error caught before it caused harm; Names the check or standard they used. - Stakeholder management Core
In the posting: “Join the team as Twilio’s next Strategic Account Executive on our Regulated Verticals team!” · “As a Strategic Account Executive, you will drive highly analytical and consultative sales cycles with customers that are running large scale, global, competi…” · “Run a disciplined forecast, consistently achieve goals, and present guidance to executive management.”
Show it by: Shows how they aligned people with different goals; Explains how they handled a 'no' from someone senior. - Technical skill Core
In the posting: “Generate and maintain an accurate sales pipeline and forecast utilizing our CRM, SalesforceStay current with industry changes and collaborate with your team …” · “Software, SaaS, CPaas or PaaS selling experience.”
Show it by: Names the tools, languages or systems used and how; Explains a technical choice and its trade-off. - Problem solving Supporting
In the posting: “We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things.”
Show it by: Describes a real problem, the options considered and the one chosen; Shows how the cause was found, not just the fix. - Ownership and accountability Supporting
In the posting: “Accountable for relationship management, cross sells, upsells and solutions consulting.”
Show it by: Takes a task from start to finish without being chased; Owns a mistake and what was changed after it.
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Practice questions
- Tell me about yourself. Dedicated step-by-step practice.
- If an interviewer asks something improper How to respond to questions about age, family, origin or health.
- Built from this posting (8):
- Tell me about a time you had to explain something complex to someone outside your field. From this posting
- Describe a time you worked with another team to deliver something. What was your part? From this posting
- Describe a time you went out of your way to solve a customer's problem. From this posting
- You have three urgent tasks due today and time to finish only two. How do you decide? From this posting
- How have you used marketing in your work? Walk me through one real example. From this posting
- Tell me about a problem you solved using sales. From this posting
- Tell me about a time you helped someone on your team get better at their work. From this posting
- Tell me about a difficult problem you solved at work. How did you find the cause? From this posting
- This posting reads as Product management: its questions come first.
- Tell me about a product decision you made based on what users told you. Product management
- You have ten feature requests and capacity for three. How do you choose? Product management
- Describe a time you had to say no to a senior stakeholder. Product management
- How do you decide whether a feature you launched worked? Product management
- Tell me about a launch that involved several teams. What was your role? Product management
- A key feature is late and the launch date is fixed. What do you do? Product management
- How do you write requirements so that engineers and designers build the right thing? Product management
- Tell me about a product failure you were responsible for. Product management
- Tell me about a sale or agreement you are proud of.
- Describe a time you handled an upset customer or colleague.
- Tell me about a time you had several deadlines at once. How did you decide what to do first?
- Give an example of a mistake you caught before it caused a problem.
- Tell me about a time you taught someone how to do something.
- Describe a time you took the lead without being asked.
- Tell me about a time you had to explain something complicated in simple terms.
- Describe a process you improved.
- Do you have any questions for us?
- Why do you want to work here?
- Why is there a gap in your employment? Difficult question
- Why did you leave your last job? Difficult question
- Why are you changing careers? Difficult question
- What is your greatest weakness? Difficult question
- What are your salary expectations? Difficult question
- You seem overqualified for this role. Why do you want it? Difficult question
- Improper-question practice: How old are you? / Do you have children? / Where are you from originally?
- A customer is angry about a delay you did not cause. What do you do?
- How do you keep track of many open customer requests?
- Tell me about a time you could not give a customer what they wanted.
- You find that the inventory count does not match the system. What do you do?
- Tell me about a time a shipment or delivery went wrong.
- How do you make sure safety rules are followed on a busy shift?
- Two managers ask you to book the same room at the same time. What do you do?
- How have you used spreadsheets in your work?
- Tell me about a time you had to enter or check a lot of data accurately.
- A prospect says your price is too high. How do you respond?
- How do you keep your pipeline organised?
- Tell me about a technical problem you solved on your own.
- You find a bug right before a release. What do you do?
- Walk me through how you would check whether a report's numbers are right.