Interview Studio

Requirements found

Excel Sales Onboarding

What this posting asks for

Level: Manager — The title says "Manager".

Main responsibilities

• Serve as a strategic partner to clients, aligning SeatGeek’s technology with their business goals to drive revenue growth and deliver win/win solutions
• Build trusted relationships with senior leaders and key decision-makers across client organizations, expanding SeatGeek’s influence and creating alignment ar…
• Identify and execute opportunities across product adoption, commercial improvement, and fan experience to improve client performance
• Lead business reviews, internal and external, and deliver insights that support renewals, adoption, and overall client success
• Leverage strong client relationships across all levels of the clients org, including senior leadership to generate advocacy through case studies, referrals, …
• Manage daily communication, resolve issues, and build trust with a portfolio of clients, including complex accounts
• Travel to client events as needed (up to 25-30%) to support client engagement
• Analyze product usage, sales, and financial data using tools like Looker, Excel, Google Suite, and internal reporting tools to guide strategic decisions
• Quarterback internal projects, collaborating across departments to support client and team-wide requirements and influence roadmaps
• Contribute to internal planning efforts, including forecasting, onboarding, and scaling client success operations

Competencies an interviewer will look for

• Teamwork and collaboration Core
  In the posting: “As a Client Success Manager at SeatGeek, you’ll be an essential partner to our sports and entertainment clients—collaborating to unlock value, grow their bus…” · “Quarterback internal projects, collaborating across departments to support client and team-wide requirements and influence roadmaps” · “Collaborative mindset with a “one team” approach to working cross-functionally”
  Show it by: Says what they did inside a team, not only what 'we' did; Shows how a disagreement was handled.
• Leadership and mentoring Core
  In the posting: “Leverage strong client relationships across all levels of the clients org, including senior leadership to generate advocacy through case studies, referrals, …” · “Experience and comfort presenting to and building relationships at leadership levels of internal and external partner organizations.” · “You’ll get exposure to leadership, both at SeatGeek and with client execs”
  Show it by: Describes setting direction or a standard others followed; Names someone they coached and what changed for them.
• Customer focus Core
  In the posting: “As a Client Success Manager at SeatGeek, you’ll be an essential partner to our sports and entertainment clients—collaborating to unlock value, grow their bus…” · “You’ll build the foundations for long-term, high-impact relationships by deeply understanding your clients’ objectives and guiding them to strategic outcomes…” · “This is a high-growth opportunity for someone eager to master the craft of client success while gaining exposure to commercial strategy, product adoption, an…”
  Show it by: Puts the customer's need in their own words; Shows a result for the customer, not only for the company.
• Planning and organisation Core
  In the posting: “Build trusted relationships with senior leaders and key decision-makers across client organizations, expanding SeatGeek’s influence and creating alignment ar…” · “Contribute to internal planning efforts, including forecasting, onboarding, and scaling client success operations” · “Experience and comfort presenting to and building relationships at leadership levels of internal and external partner organizations.”
  Show it by: Shows how priorities were set when everything was urgent; Mentions deadlines met and how.
• Data and analysis Core
  In the posting: “You’ll build the foundations for long-term, high-impact relationships by deeply understanding your clients’ objectives and guiding them to strategic outcomes…” · “Lead business reviews, internal and external, and deliver insights that support renewals, adoption, and overall client success” · “Analyze product usage, sales, and financial data using tools like Looker, Excel, Google Suite, and internal reporting tools to guide strategic decisions”
  Show it by: Uses a number to describe the situation or the result; Explains what the data showed and what was done with it.
• Communication Core
  In the posting: “Manage daily communication, resolve issues, and build trust with a portfolio of clients, including complex accounts” · “Strong communication and presentation skills;”
  Show it by: Adapts the message to the listener; Gives an example of explaining something clearly in writing or speech.
• Adaptability and learning Core
  In the posting: “Problem-solver who takes initiative, navigates ambiguity, and adapts quickly” · “Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely”
  Show it by: Describes learning something new quickly and using it; Shows a change of plan and how they adjusted.
• Stakeholder management Core
  In the posting: “Build trusted relationships with senior leaders and key decision-makers across client organizations, expanding SeatGeek’s influence and creating alignment ar…” · “Quarterback internal projects, collaborating across departments to support client and team-wide requirements and influence roadmaps”
  Show it by: Shows how they aligned people with different goals; Explains how they handled a 'no' from someone senior.
• Technical skill Supporting
  In the posting: “Analyze product usage, sales, and financial data using tools like Looker, Excel, Google Suite, and internal reporting tools to guide strategic decisions”
  Show it by: Names the tools, languages or systems used and how; Explains a technical choice and its trade-off.
• Problem solving Supporting
  In the posting: “Manage daily communication, resolve issues, and build trust with a portfolio of clients, including complex accounts”
  Show it by: Describes a real problem, the options considered and the one chosen; Shows how the cause was found, not just the fix.

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