Interview Studio

Requirements found

Recruiting Writing Customer Support (nice) Customer Service Python Zendesk

What this posting asks for

Level: Manager — The title says "Manager".

Main responsibilities

• Manage a team of Backend, Frontend and applied AI and automation engineers
• Own the technical vision for SeatGeek’s core support tools (both custom + Saas) and integrations
• Rapidly build and iterate tools to boost fan experience, and maintain a high standard of operational excellence across the platform
• Perform code and architecture reviews, and provide technical and design feedback to the team
• Provide regular job performance feedback, hold one-on-ones, and provide career development support to your direct reports
• Work with your Technical and Product counterparts to form a compelling vision and direction for the team that aligns with organizational and business goals
• Select new and work with existing technology vendors when necessary. You constantly make build or buy decisions together with your team
• At times, roll up your sleeves to deliver features and iterate across the platform
• Communicate technical and product decisions to the right people, resolve blocking issues, and collaborate with other leaders across the organization
• Play an active role in our recruiting process, helping us grow our engineering team in any way you can

Competencies an interviewer will look for

• Technical skill Core
  In the posting: “Perform code and architecture reviews, and provide technical and design feedback to the team” · “Play an active role in our recruiting process, helping us grow our engineering team in any way you can” · “5+ years as an engineer in a role that was mostly about writing code”
  Show it by: Names the tools, languages or systems used and how; Explains a technical choice and its trade-off.
• Teamwork and collaboration Core
  In the posting: “Communicate technical and product decisions to the right people, resolve blocking issues, and collaborate with other leaders across the organization” · “You’re able to foster safe, collaborative & inclusive environments, where engineers feel empowered to do their best work” · “You understand how to lead by setting context, facilitating collaboration, and getting buy-in between cross functional partners in product, design, engineeri…”
  Show it by: Says what they did inside a team, not only what 'we' did; Shows how a disagreement was handled.
• Ownership and accountability Core
  In the posting: “We treat support as a product, owning the full end-to-end experience- from AI-powered chat and voice interactions to agent tooling, self-service deflection, …” · “Own the technical vision for SeatGeek’s core support tools (both custom + Saas) and integrations” · “Preferred if you've contributed to end-to-end customer support experience software at a marketplace product organization”
  Show it by: Takes a task from start to finish without being chased; Owns a mistake and what was changed after it.
• Customer focus Core
  In the posting: “Proven track record leading teams to ship industry-leading UX that meaningfully elevates high-stakes customer experiences” · “Preferred if you've contributed to end-to-end customer support experience software at a marketplace product organization” · “Knowledge of the technology industry and customer support tools + workflows to help your team make good tooling and framework decisions to set them up for su…”
  Show it by: Puts the customer's need in their own words; Shows a result for the customer, not only for the company.
• Planning and organisation Core
  In the posting: “Work with your Technical and Product counterparts to form a compelling vision and direction for the team that aligns with organizational and business goals” · “Communicate technical and product decisions to the right people, resolve blocking issues, and collaborate with other leaders across the organization” · “Preferred if you've contributed to end-to-end customer support experience software at a marketplace product organization”
  Show it by: Shows how priorities were set when everything was urgent; Mentions deadlines met and how.
• Stakeholder management Core
  In the posting: “Select new and work with existing technology vendors when necessary.” · “You're able to break down complex technical concepts and explain them clearly to non-technical audiences, accurately representing the team's work to a wide r…” · “You understand how to lead by setting context, facilitating collaboration, and getting buy-in between cross functional partners in product, design, engineeri…”
  Show it by: Shows how they aligned people with different goals; Explains how they handled a 'no' from someone senior.
• Communication Core
  In the posting: “Communicate technical and product decisions to the right people, resolve blocking issues, and collaborate with other leaders across the organization” · “You're able to break down complex technical concepts and explain them clearly to non-technical audiences, accurately representing the team's work to a wide r…”
  Show it by: Adapts the message to the listener; Gives an example of explaining something clearly in writing or speech.
• Leadership and mentoring Core
  In the posting: “Manage a team of Backend, Frontend and applied AI and automation engineers” · “You understand how to lead by setting context, facilitating collaboration, and getting buy-in between cross functional partners in product, design, engineeri…”
  Show it by: Describes setting direction or a standard others followed; Names someone they coached and what changed for them.
• Attention to detail and quality Core
  In the posting: “Rapidly build and iterate tools to boost fan experience, and maintain a high standard of operational excellence across the platform” · “You're able to break down complex technical concepts and explain them clearly to non-technical audiences, accurately representing the team's work to a wide r…”
  Show it by: Gives an example of an error caught before it caused harm; Names the check or standard they used.
• Problem solving Supporting
  In the posting: “Communicate technical and product decisions to the right people, resolve blocking issues, and collaborate with other leaders across the organization”
  Show it by: Describes a real problem, the options considered and the one chosen; Shows how the cause was found, not just the fix.
• Adaptability and learning Supporting
  In the posting: “Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely”
  Show it by: Describes learning something new quickly and using it; Shows a change of plan and how they adjusted.

Read from the posting's own words by fixed rules — no AI service. Nothing you paste is sent anywhere or stored.