Interview Studio

Requirements found

Scheduling Logistics Marketing Inventory Sales Customer Service (must)

What this posting asks for

Level: Mid level — The posting asks for 2 years of experience.

Main responsibilities

• Work schedule: M-F 6am-2:30pm
• Maintain a professional appearance and a neat work environment consistent with the Company’s Policies and Procedures.
• Work with other departments to ensure service transactions are authorized.
• Resolve any customer complaints in a friendly, courteous manner and advise Management of all serious complaints or incidences.
• Respond to and follow proper procedures on employee and customer accidents, injuries, and loss or damage to any property.
• Report all incidents to the Manager.
• Assist Clerks II & Clerk III as needed
• Respond to customer inquiries pertaining to vehicles

Competencies an interviewer will look for

• Customer focus Core
  In the posting: “Provide accurate, friendly quality service to customers when processing customer transactions.” · “know authorized amounts for customer service transactions as described in the account contract.” · “Compile information needed for various reports and assist in coordinating project-oriented duties at the discretion of the supervisor.Perform customer servic…”
  Show it by: Puts the customer's need in their own words; Shows a result for the customer, not only for the company.
• Attention to detail and quality Core
  In the posting: “Provide accurate, friendly quality service to customers when processing customer transactions.” · “Make sure work area conditions do not threaten employee or customer safety.” · “Competitive Pay | Quality Benefits | Holiday and Paid Time Off | Education and Equipment Reimbursement Programs | Matching 401(k) | Career Path Opportunities…”
  Show it by: Gives an example of an error caught before it caused harm; Names the check or standard they used.
• Technical skill Core
  In the posting: “Advise the Mechanical Services Manager of all equipment breakdowns and maintenance immediately.” · “Competitive Pay | Quality Benefits | Holiday and Paid Time Off | Education and Equipment Reimbursement Programs | Matching 401(k) | Career Path Opportunities…”
  Show it by: Names the tools, languages or systems used and how; Explains a technical choice and its trade-off.
• Leadership and mentoring Core
  In the posting: “Perform various general clerical duties, maintain various files, data, produce reports and correspondence for the supervisor/manager.” · “Compile information needed for various reports and assist in coordinating project-oriented duties at the discretion of the supervisor.Perform customer servic…”
  Show it by: Describes setting direction or a standard others followed; Names someone they coached and what changed for them.
• Planning and organisation Core
  In the posting: “Work schedule: M-F 6am-2:30pm” · “Our industry is fun, fast-paced, and competitive – and filled with the best people who are passionate about what they do.”
  Show it by: Shows how priorities were set when everything was urgent; Mentions deadlines met and how.
• Data and analysis Core
  In the posting: “Job Summary: Reporting to the Mechanical Services Manager or designated manager, the Mechanic Shop Clerk I will perform clerical duties as assigned in accord…” · “Perform various general clerical duties, maintain various files, data, produce reports and correspondence for the supervisor/manager.”
  Show it by: Uses a number to describe the situation or the result; Explains what the data showed and what was done with it.
• Stakeholder management Core
  In the posting: “Save and tag warranty parts or cores for return to vendor” · “Documenting of parts, numbers, vendor names on parts purchased outside.”
  Show it by: Shows how they aligned people with different goals; Explains how they handled a 'no' from someone senior.
• Problem solving Supporting
  In the posting: “Resolve any customer complaints in a friendly, courteous manner and advise Management of all serious complaints or incidences.”
  Show it by: Describes a real problem, the options considered and the one chosen; Shows how the cause was found, not just the fix.
• Communication Supporting
  In the posting: “Effective interpersonal communications skills”
  Show it by: Adapts the message to the listener; Gives an example of explaining something clearly in writing or speech.
• Teamwork and collaboration Supporting
  In the posting: “Practice and promote teamwork always.”
  Show it by: Says what they did inside a team, not only what 'we' did; Shows how a disagreement was handled.

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