Interview Studio

Requirements found

Scheduling Logistics (must) Customer Support Negotiation (must) Marketing (must) Training Onboarding Supply Chain (must) Microsoft Office (must) Sales (nice)

What this posting asks for

Level: Entry level — The posting asks for 1+ year of experience.

Main responsibilities

• Drive exceptional on-time pickup and delivery performance across assigned accounts
• Build and maintain strong carrier relationships to ensure consistent service delivery
• Optimize transportation plans through consolidation, routing, and mode selection to balance cost and service
• Monitor shipment data integrity and proactively resolve system errors or exceptions
• Communicate professionally and effectively with shippers, receivers, carriers, and internal stakeholders
• Analyze performance trends across carriers, shippers, and receivers to recommend service improvements
• Resolve carrier invoice discrepancies within TMS financial workflows
• Support onboarding and training of new users on systems and customer processes
• Serve as a key point of contact for issue resolution between carriers and customers

Competencies an interviewer will look for

• Problem solving Core
  In the posting: “This opportunity is ideal for someone with experience in logistics, transportation, or customer support who thrives in a fast-paced environment, enjoys solvi…” · “In this role, you'll play an active part in managing the shipment lifecycle, coordinating with carriers, scheduling appointments, resolving transportation ch…” · “Monitor shipment data integrity and proactively resolve system errors or exceptions”
  Show it by: Describes a real problem, the options considered and the one chosen; Shows how the cause was found, not just the fix.
• Customer focus Core
  In the posting: “This opportunity is ideal for someone with experience in logistics, transportation, or customer support who thrives in a fast-paced environment, enjoys solvi…” · “In this role, you'll play an active part in managing the shipment lifecycle, coordinating with carriers, scheduling appointments, resolving transportation ch…” · “You'll have the opportunity to expand your operational knowledge while directly contributing to service performance, customer satisfaction, and overall opera…”
  Show it by: Puts the customer's need in their own words; Shows a result for the customer, not only for the company.
• Planning and organisation Core
  In the posting: “Schedule: Full Time” · “This opportunity is ideal for someone with experience in logistics, transportation, or customer support who thrives in a fast-paced environment, enjoys solvi…” · “In this role, you'll play an active part in managing the shipment lifecycle, coordinating with carriers, scheduling appointments, resolving transportation ch…”
  Show it by: Shows how priorities were set when everything was urgent; Mentions deadlines met and how.
• Data and analysis Core
  In the posting: “Monitor shipment data integrity and proactively resolve system errors or exceptions” · “Identify trends and proactively prevent service failures through data-driven insights” · “Analyze performance trends across carriers, shippers, and receivers to recommend service improvements”
  Show it by: Uses a number to describe the situation or the result; Explains what the data showed and what was done with it.
• Attention to detail and quality Core
  In the posting: “At Uber Freight, we're looking for a motivated, detail-oriented professional who is eager to grow their career in logistics and take on a more hands-on role …” · “In this role, you'll play an active part in managing the shipment lifecycle, coordinating with carriers, scheduling appointments, resolving transportation ch…” · “Document and execute customer-specific SOPs with accuracy and consistency”
  Show it by: Gives an example of an error caught before it caused harm; Names the check or standard they used.
• Communication Core
  In the posting: “In this role, you'll play an active part in managing the shipment lifecycle, coordinating with carriers, scheduling appointments, resolving transportation ch…” · “Communicate professionally and effectively with shippers, receivers, carriers, and internal stakeholders”
  Show it by: Adapts the message to the listener; Gives an example of explaining something clearly in writing or speech.
• Teamwork and collaboration Core
  In the posting: “We're looking for someone who takes ownership, follows through on commitments, consistently meets service expectations, and collaborates effectively across t…” · “Louis, MO , and follows a hybrid work schedule, offering a combination of in-office collaboration and remote flexibility.”
  Show it by: Says what they did inside a team, not only what 'we' did; Shows how a disagreement was handled.
• Ownership and accountability Core
  In the posting: “At Uber Freight, we're looking for a motivated, detail-oriented professional who is eager to grow their career in logistics and take on a more hands-on role …” · “We're looking for someone who takes ownership, follows through on commitments, consistently meets service expectations, and collaborates effectively across t…”
  Show it by: Takes a task from start to finish without being chased; Owns a mistake and what was changed after it.
• Adaptability and learning Core
  In the posting: “The ideal candidate is proactive, adaptable, and eager to continue developing their expertise while making a meaningful impact at Uber Freight.” · “Louis, MO , and follows a hybrid work schedule, offering a combination of in-office collaboration and remote flexibility.”
  Show it by: Describes learning something new quickly and using it; Shows a change of plan and how they adjusted.
• Stakeholder management Core
  In the posting: “Execute freight coverage strategies using routing guides and spot market options, including rate negotiation when needed” · “Communicate professionally and effectively with shippers, receivers, carriers, and internal stakeholders”
  Show it by: Shows how they aligned people with different goals; Explains how they handled a 'no' from someone senior.
• Technical skill Supporting
  In the posting: “Apply transportation knowledge including equipment types, market dynamics, and shipment requirements to support execution excellence”
  Show it by: Names the tools, languages or systems used and how; Explains a technical choice and its trade-off.

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