Interview Studio

Requirements found

Scheduling Customer Support Logistics (must) Onboarding Supply Chain (must) Customer Service (must) Microsoft Office (must) Sales (nice)

What this posting asks for

Level: Mid level — The posting asks for 2+ years of experience.

Main responsibilities

• Manage high-volume daily logistics execution activities in a fast-paced operational environment
• Coordinate and execute shipments using Transportation Management Systems (TMS)
• Support manufacturing plant operations by proactively managing transportation needs and resolving shipment issues quickly
• Handle a high volume of email communication with customers, carriers, and internal teams
• Assist with shipment planning, expediting, and transportation coordination
• Serve as a key point of contact for customers and carriers, maintaining professional, responsive, and solution-oriented communication
• Coordinate shipment appointments utilizing external websites and communication tools
• Support onboarding and setup of new receivers, vendors, suppliers, and system users
• Maintain strong customer and carrier relationships while ensuring service expectations are exceeded
• Assist with detention tracking and accessorial communication

Competencies an interviewer will look for

• Problem solving Core
  In the posting: “In this role, you’ll manage shipment execution, track and trace freight, coordinate transportation activities, respond to customer requests, and help solve r…” · “Support manufacturing plant operations by proactively managing transportation needs and resolving shipment issues quickly” · “Proactively identify and resolve shipment delays, service failures, and operational challenges”
  Show it by: Describes a real problem, the options considered and the one chosen; Shows how the cause was found, not just the fix.
• Communication Core
  In the posting: “Handle a high volume of email communication with customers, carriers, and internal teams” · “Serve as a key point of contact for customers and carriers, maintaining professional, responsive, and solution-oriented communication” · “Coordinate shipment appointments utilizing external websites and communication tools”
  Show it by: Adapts the message to the listener; Gives an example of explaining something clearly in writing or speech.
• Customer focus Core
  In the posting: “Uber Freight is looking for a Customer Support Specialist to support daily transportation and logistics operations for a major manufacturing customer.” · “This is a fast-paced, customer-facing role that will be primarily onsite at the customer location, working directly with manufacturing plants, carriers, and …” · “In this role, you’ll manage shipment execution, track and trace freight, coordinate transportation activities, respond to customer requests, and help solve r…”
  Show it by: Puts the customer's need in their own words; Shows a result for the customer, not only for the company.
• Planning and organisation Core
  In the posting: “Schedule: Full Time” · “This is a fast-paced, customer-facing role that will be primarily onsite at the customer location, working directly with manufacturing plants, carriers, and …” · “If you enjoy a high-energy operations environment, multitasking, and working closely with customers and teams to drive results, this could be a great fit.”
  Show it by: Shows how priorities were set when everything was urgent; Mentions deadlines met and how.
• Data and analysis Core
  In the posting: “We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions.” · “We collect and process personal data in accordance with applicable data protection laws.” · “For detailed information on how we handle candidate data, please review our Candidate Privacy Notice .”
  Show it by: Uses a number to describe the situation or the result; Explains what the data showed and what was done with it.
• Ownership and accountability Supporting
  In the posting: “If you enjoy a high-energy operations environment, multitasking, and working closely with customers and teams to drive results, this could be a great fit.”
  Show it by: Takes a task from start to finish without being chased; Owns a mistake and what was changed after it.
• Stakeholder management Supporting
  In the posting: “Support onboarding and setup of new receivers, vendors, suppliers, and system users”
  Show it by: Shows how they aligned people with different goals; Explains how they handled a 'no' from someone senior.

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