Interview Studio

Requirements found

Scheduling Inventory Training (must) Compliance (must) Excel (must)

What this posting asks for

Level: Manager — The title says "Manager".

Main responsibilities

• Track record of driving KPIs and meeting or exceeding goal a must

Competencies an interviewer will look for

• Problem solving Core
  In the posting: “Minimizes downtime by maintaining full view of production activities in progress, proactively spotting issues, and problem solving in advance of production s…” · “Works with FSQA and/or Warehouse to problem solve any cross-functional issues as they arise, following standard processes associated with shorts callouts, sh…” · “Owns coaching supervisors on conducting thorough safety investigations and escalating plant structural issues.”
  Show it by: Describes a real problem, the options considered and the one chosen; Shows how the cause was found, not just the fix.
• Communication Core
  In the posting: “Effectively communicates their shift’s production plan and sets clear goals for the supervisors” · “Ensures performance reviews and their teams performance reviews are completed on-time and documentation/ verbiage is appropriate” · “Communicates performance issues with temps to temp agency representatives and Home Chef HR”
  Show it by: Adapts the message to the listener; Gives an example of explaining something clearly in writing or speech.
• Ownership and accountability Core
  In the posting: “The Shift Manager is responsible for setting shift level production plans and partnering across shifts and departments to complete daily plans while holding …” · “Holds supervisors accountable to documenting any downtime and reviews actions taken” · “Holds supervisors accountable to holding team huddles and steps in when a supervisor is absent”
  Show it by: Takes a task from start to finish without being chased; Owns a mistake and what was changed after it.
• Leadership and mentoring Core
  In the posting: “The Shift Manager is responsible for setting shift level production plans and partnering across shifts and departments to complete daily plans while holding …” · “Effectively communicates their shift’s production plan and sets clear goals for the supervisors” · “Holds supervisors accountable to documenting any downtime and reviews actions taken”
  Show it by: Describes setting direction or a standard others followed; Names someone they coached and what changed for them.
• Planning and organisation Core
  In the posting: “This role follows a 1st Shift Schedule, working from 6:00am - 4:00pm , with designated days off on Tuesday & Wednesday .” · “Shift Management & Production Planning” · “Takes the weekly production plan and targets provided by the production planner and creates an effective shift level production plan for the incoming shift, …”
  Show it by: Shows how priorities were set when everything was urgent; Mentions deadlines met and how.
• Data and analysis Core
  In the posting: “Assigns tasks to Gatekeepers to drive data accuracy for production, inventory counts, and to keep coolers and freezers organized” · “Assists with reports on root cause analysis as needed.” · “Effectively cascades metrics down to the broader team.”
  Show it by: Uses a number to describe the situation or the result; Explains what the data showed and what was done with it.
• Adaptability and learning Core
  In the posting: “Flexibility to change processes quickly and adhere to day end goal” · “Flexible spending accounts for qualified medical, dependent care, parking, or transit expenses” · “We approach ambiguous problems, prepared to dive in, get curious, and learn more.”
  Show it by: Describes learning something new quickly and using it; Shows a change of plan and how they adjusted.
• Attention to detail and quality Core
  In the posting: “The Shift Manager is responsible for setting shift level production plans and partnering across shifts and departments to complete daily plans while holding …” · “In addition, the Shift Manager is responsible for making production, safety, and food safety decisions in lieu of a department head being present and escalat…” · “Takes the weekly production plan and targets provided by the production planner and creates an effective shift level production plan for the incoming shift, …”
  Show it by: Gives an example of an error caught before it caused harm; Names the check or standard they used.
• Stakeholder management Core
  In the posting: “Has the right people in the right roles and partners with HR to work out under performers in a timely manner.” · “Partners with HR and/or temp agency representatives to manage staffing for the shift and daily time and attendance issues” · “Partners with Continuous Improvement team to identify non-value add work and implements process changes to improve efficiency”
  Show it by: Shows how they aligned people with different goals; Explains how they handled a 'no' from someone senior.
• Technical skill Core
  In the posting: “Proficient with Excel, ERP systems, and mobile technology (tablets, cell phone, etc.)” · “Candidates can experience Home Chef as a customer - enter promo code PEOPLE30 for $30 off your first order!”
  Show it by: Names the tools, languages or systems used and how; Explains a technical choice and its trade-off.
• Teamwork and collaboration Core
  In the posting: “Works with FSQA and/or Warehouse to problem solve any cross-functional issues as they arise, following standard processes associated with shorts callouts, sh…” · “Cross-functional experience in 2 more departments (warehouse, production, quality, procurement etc.) preferred.”
  Show it by: Says what they did inside a team, not only what 'we' did; Shows how a disagreement was handled.
• Customer focus Core
  In the posting: “Candidates can experience Home Chef as a customer - enter promo code PEOPLE30 for $30 off your first order!” · “We are warm and gracious with team members and customers.”
  Show it by: Puts the customer's need in their own words; Shows a result for the customer, not only for the company.

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