Interview Studio

Requirements found

Scheduling Customer Support Training Supervising Logistics Customer Service (nice) Microsoft Office (nice) Sales (nice)

What this posting asks for

Level: Mid level — The posting asks for 4 year of experience.

Main responsibilities

• Process shipment entries and actively lead timely performance/automation objectives
• Maintain consistent and professional communications;
• Work directly with Logistics Teams to assist with shipment issues or problem-solving

Competencies an interviewer will look for

• Communication Core
  In the posting: “Maintain consistent and professional communications;” · “effective, prompt and courteous communications with respect to difficult situations, relaying service failures, etc.” · “Utilize external websites and other tools of communication to set shipment appointments”
  Show it by: Adapts the message to the listener; Gives an example of explaining something clearly in writing or speech.
• Customer focus Core
  In the posting: “Customer Support Specialist III is a key contributor to our operations division.” · “The primary responsibility is to ensure that customer shipments are delivered on time, provide daily interaction and develop relationships with customers and…” · “Exceed customer on-time pick-up and delivery expectations”
  Show it by: Puts the customer's need in their own words; Shows a result for the customer, not only for the company.
• Planning and organisation Core
  In the posting: “Schedule: Full Time” · “After training, a hybrid schedule is available.” · “Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 40…”
  Show it by: Shows how priorities were set when everything was urgent; Mentions deadlines met and how.
• Data and analysis Core
  In the posting: “We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions.” · “We collect and process personal data in accordance with applicable data protection laws.” · “For detailed information on how we handle candidate data, please review our Candidate Privacy Notice .”
  Show it by: Uses a number to describe the situation or the result; Explains what the data showed and what was done with it.
• Stakeholder management Core
  In the posting: “Set up new receivers, vendors, and supplier’s locations” · “Set up new customer and vendor users on our platform”
  Show it by: Shows how they aligned people with different goals; Explains how they handled a 'no' from someone senior.
• Problem solving Supporting
  In the posting: “Work directly with Logistics Teams to assist with shipment issues or problem-solving”
  Show it by: Describes a real problem, the options considered and the one chosen; Shows how the cause was found, not just the fix.
• Leadership and mentoring Supporting
  In the posting: “Supervise shipments and revise when vital based on changing shipper, customer, and carrier needs”
  Show it by: Describes setting direction or a standard others followed; Names someone they coached and what changed for them.

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