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Technical Content Delivery Manager
Who We Are

Verkada is transforming how organizations protect their people and places with an integrated, privacy-sensitive AI-powered platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management.

We’ve got serious momentum in the market: more than 30,000 customers (including 100+ of the Fortune 500), a $5.8B valuation , more than $1 billion in annualized bookings, and backing from CapitalG, Sequoia Capital, General Catalyst, Felicis Ventures, Next47 and more. Physical AI is one of the most consequential technology shifts of our time, and Verkada is at the center of it.

You can look at all kinds of communities to see our platform’s impact in the world. It's the retailer that uses our agentic AI to deter theft before it happens. The warehouse that uses AI-powered alerts to make sure its team is protected on the floor with proper PPE. The school that’s alerted to a threat in real-time and triggers a lockdown in seconds, not minutes. We’re rapidly scaling this impact: today, more than 2 million Verkada devices are deployed across 170+ countries.

About the Role

As a Technical Content Delivery Manager on the Solutions Engineering (SE) Enablement team, you will drive the platform strategy, content curation, and discoverability architecture for technical enablement assets across the global SE organization. In this role, you will report directly to the Director of Solutions Engineering Enablement and own the end-to-end administration and data organization structure of our Learning Management System (LMS) powered by HighSpot.

You will bridge the gap between complex product engineering and field readiness, leveraging a strong understanding of Verkada's physical security platform to design intuitive content hierarchies. By collaborating with IT/Data teams on AI best practices, you will optimize semantic searchability while owning the advanced analytics, feedback loops, and deprecation workflows necessary to maintain a pristine, high-impact technical repository.

What You'll Do

• LMS Data Architecture & Ownership: Manage and optimize the HighSpot LMS as the "single source of truth" for the global SE organization. Design, implement, and govern the foundational data organization and folder structure, ensuring it aligns logically with Verkada’s product matrix (Command, Cameras, Access Control, Environmental Sensors, Alarms, Workplace, Intercom, and Audio).

• Multi-Tiered Learning Delivery: Structure, tag, and deliver targeted content across three primary learning modalities to support the entire SE lifecycle:

• Onboarding (New Learn): Curate foundational technical paths to accelerate time-to-productivity for new hires.

• Continuous Education (Re-Learn): Maintain accessible skill-refresher materials and technical deep-dives to support ongoing technical mastery.

• Just-In-Time Learning: Architect high-velocity, deal-specific content frameworks that allow SEs to instantly surface technical proof points required for upcoming customer meetings or field events.

• AI Collaboration & Search Optimization: Partner with internal IT and Data teams to implement AI best practices, automated tagging, and semantic search configurations within HighSpot. Ensure technical documentation, demo scripts, and training assets are contextually discoverable based on real-time field queries.

• Advanced Content Analytics & Reporting: Own the metrics, reporting dashboards, and performance analysis for all LMS content. Actively track search behavior, content consumption, and asset utilization to highlight highly utilized, high-benefit material to leadership while identifying operational skill gaps.

• Content Lifecycle & Feedback Governance: Establish and execute a strict deprecation workflow to regularly remove outdated assets and prevent stale information from circulating in the field. Implement and manage a structured field feedback mechanism, including:

• Instant Signaling: A thumbs up/down framework for real-time validation of content applicability.

• Formal Correction Pipelines: A closed-loop triage process for the field to flag, review, and execute content updates regarding grammatical errors and technical accuracy.

What You Bring

Required

• 5+ years of combined experience in Technical Enablement, Content Management, or Content Architecture within enterprise SaaS, IoT, hardware, or networking industries.

• Strong technical foundation in cloud networking, enterprise IT infrastructure, and physical security platform architecture to understand and categorize technical subject matter effectively.

• Direct, hands-on experience administering enterprise content management repositories or LMS platforms (HighSpot experience highly preferred).

• Proven track record collaborating with IT, data science, or engineering teams to leverage AI analytics, conversation intelligence, or semantic search optimization.

• Demonstrated capability building data schemas, document classification frameworks, evaluation rubrics, and highly organized visual hierarchies.

• Exceptional cross-functional leadership skills with the ability to serve as the structured voice-of-the-field, managing feedback loops and change management protocols across technical teams.

US Employee Benefits

Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:

• Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans

• Nationwide medical, vision and dental coverage

• Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options

• Expanded mental health support

• Paid parental leave policy & fertility benefits

• Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time

• Professional development stipend

• Wellness/fitness benefits

• Healthy lunches provided daily

• Commuter benefits

Additional Information

• You must be independently authorized to work in the U.S. We are unable to sponsor or take over sponsorship of an employment visa for this role, at this time

Annual Pay Range

At Verkada, we want to attract and retain the best employees, and compensate them in a way that appropriately and fairly values their individual contribution to the company. With that in mind, we carefully consider a number of factors to determine the appropriate starting pay for an employee, including their primary work location and an assessment of a candidate's skills and experience, as well as market demands and internal parity. A Verkada employee may be eligible for additional forms of compensation, depending on their role, including sales incentives, discretionary bonuses, and/or equity in the company in the form of restricted stock units (RSUs)

Below is the annual on-target earnings (OTE) range for full-time employees for this position, comprised of base compensation and commissions (if applicable).

Estimated Annual Pay Range
$150,000 — $185,000 USD

Verkada Is An Equal Opportunity Employer

As an equal opportunity employer, Verkada is committed to providing employment opportunities to all individuals. All applicants for positions at Verkada will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.

Your application will be handled in accordance with our Candidate Privacy Policy .

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What this posting asks for

Level: Manager — The title says "Manager".

Main responsibilities

LMS Data Architecture & Ownership: Manage and optimize the HighSpot LMS as the "single source of truth" for the global SE organization. Design, implement, an…
Multi-Tiered Learning Delivery: Structure, tag, and deliver targeted content across three primary learning modalities to support the entire SE lifecycle:
Onboarding (New Learn): Curate foundational technical paths to accelerate time-to-productivity for new hires.
Continuous Education (Re-Learn): Maintain accessible skill-refresher materials and technical deep-dives to support ongoing technical mastery.
Just-In-Time Learning: Architect high-velocity, deal-specific content frameworks that allow SEs to instantly surface technical proof points required for upco…
AI Collaboration & Search Optimization: Partner with internal IT and Data teams to implement AI best practices, automated tagging, and semantic search config…
Advanced Content Analytics & Reporting: Own the metrics, reporting dashboards, and performance analysis for all LMS content. Actively track search behavior, …
Content Lifecycle & Feedback Governance: Establish and execute a strict deprecation workflow to regularly remove outdated assets and prevent stale informatio…
Instant Signaling: A thumbs up/down framework for real-time validation of content applicability.
Formal Correction Pipelines: A closed-loop triage process for the field to flag, review, and execute content updates regarding grammatical errors and technic…

Competencies an interviewer will look for

Technical skill Core
In the posting: “As a Technical Content Delivery Manager on the Solutions Engineering (SE) Enablement team, you will drive the platform strategy, content curation, and discov…” · “In this role, you will report directly to the Director of Solutions Engineering Enablement and own the end-to-end administration and data organization struct…” · “You will bridge the gap between complex product engineering and field readiness, leveraging a strong understanding of Verkada's physical security platform to…”
Show it by: Names the tools, languages or systems used and how; Explains a technical choice and its trade-off.
Teamwork and collaboration Core
In the posting: “By collaborating with IT/Data teams on AI best practices, you will optimize semantic searchability while owning the advanced analytics, feedback loops, and d…” · “AI Collaboration & Search Optimization: Partner with internal IT and Data teams to implement AI best practices, automated tagging, and semantic search config…” · “Proven track record collaborating with IT, data science, or engineering teams to leverage AI analytics, conversation intelligence, or semantic search optimiz…”
Show it by: Says what they did inside a team, not only what 'we' did; Shows how a disagreement was handled.
Ownership and accountability Core
In the posting: “In this role, you will report directly to the Director of Solutions Engineering Enablement and own the end-to-end administration and data organization struct…” · “LMS Data Architecture & Ownership: Manage and optimize the HighSpot LMS as the "single source of truth" for the global SE organization.” · “Advanced Content Analytics & Reporting: Own the metrics, reporting dashboards, and performance analysis for all LMS content.”
Show it by: Takes a task from start to finish without being chased; Owns a mistake and what was changed after it.
Planning and organisation Core
In the posting: “Verkada is transforming how organizations protect their people and places with an integrated, privacy-sensitive AI-powered platform that includes solutions f…” · “As a Technical Content Delivery Manager on the Solutions Engineering (SE) Enablement team, you will drive the platform strategy, content curation, and discov…” · “In this role, you will report directly to the Director of Solutions Engineering Enablement and own the end-to-end administration and data organization struct…”
Show it by: Shows how priorities were set when everything was urgent; Mentions deadlines met and how.
Data and analysis Core
In the posting: “In this role, you will report directly to the Director of Solutions Engineering Enablement and own the end-to-end administration and data organization struct…” · “By collaborating with IT/Data teams on AI best practices, you will optimize semantic searchability while owning the advanced analytics, feedback loops, and d…” · “LMS Data Architecture & Ownership: Manage and optimize the HighSpot LMS as the "single source of truth" for the global SE organization.”
Show it by: Uses a number to describe the situation or the result; Explains what the data showed and what was done with it.
Leadership and mentoring Core
In the posting: “Actively track search behavior, content consumption, and asset utilization to highlight highly utilized, high-benefit material to leadership while identifyin…” · “Exceptional cross-functional leadership skills with the ability to serve as the structured voice-of-the-field, managing feedback loops and change management …”
Show it by: Describes setting direction or a standard others followed; Names someone they coached and what changed for them.
Customer focus Core
In the posting: “We’ve got serious momentum in the market: more than 30,000 customers (including 100+ of the Fortune 500), a $5.8B valuation , more than $1 billion in annuali…” · “Just-In-Time Learning: Architect high-velocity, deal-specific content frameworks that allow SEs to instantly surface technical proof points required for upco…”
Show it by: Puts the customer's need in their own words; Shows a result for the customer, not only for the company.
Adaptability and learning Core
In the posting: “Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options” · “Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time”
Show it by: Describes learning something new quickly and using it; Shows a change of plan and how they adjusted.
Attention to detail and quality Core
In the posting: “Verkada is transforming how organizations protect their people and places with an integrated, privacy-sensitive AI-powered platform that includes solutions f…” · “Formal Correction Pipelines: A closed-loop triage process for the field to flag, review, and execute content updates regarding grammatical errors and technic…”
Show it by: Gives an example of an error caught before it caused harm; Names the check or standard they used.
Communication Supporting
In the posting: “Ensure technical documentation, demo scripts, and training assets are contextually discoverable based on real-time field queries.”
Show it by: Adapts the message to the listener; Gives an example of explaining something clearly in writing or speech.

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Practice questions

Tell me about yourself. Dedicated step-by-step practice.
If an interviewer asks something improper How to respond to questions about age, family, origin or health.
Built from this posting (8):
Walk me through a piece of work where you used your strongest technical skill. What exactly did you do? From this posting
Describe a time you worked with another team to deliver something. What was your part? From this posting
Tell me about a task you took from start to finish without anyone asking you to. From this posting
You have three urgent tasks due today and time to finish only two. How do you decide? From this posting
How have you used marketing in your work? Walk me through one real example. From this posting
Tell me about a problem you solved using onboarding. From this posting
Tell me about a time you helped someone on your team get better at their work. From this posting
Tell me about a time you had to explain something complex to someone outside your field. From this posting
This posting reads as Data analysis: its questions come first.
Tell me about an analysis that changed a decision. Data analysis
Describe a time you found that the data you were given was wrong. Data analysis
A manager asks you for 'the numbers' by tomorrow with no further detail. What do you do? Data analysis
How do you check that a query or spreadsheet you built gives the right answer? Data analysis
What makes a dashboard useful, and how have you built one? Data analysis
Tell me about a time you explained a statistical result to people without a data background. Data analysis
Sales dropped 15% last month. How would you find out why? Data analysis
Describe a new tool or technique you learned to finish a piece of work. Data analysis
Tell me about a sale or agreement you are proud of.
Describe a time you handled an upset customer or colleague.
Tell me about a time you had several deadlines at once. How did you decide what to do first?
Give an example of a mistake you caught before it caused a problem.
Tell me about a time you taught someone how to do something.
Describe a time you took the lead without being asked.
Tell me about a time you had to explain something complicated in simple terms.
Describe a process you improved.
Do you have any questions for us?
Why do you want to work here?
Why is there a gap in your employment? Difficult question
Why did you leave your last job? Difficult question
Why are you changing careers? Difficult question
What is your greatest weakness? Difficult question
What are your salary expectations? Difficult question
You seem overqualified for this role. Why do you want it? Difficult question
Improper-question practice: How old are you? / Do you have children? / Where are you from originally?
A customer is angry about a delay you did not cause. What do you do?
How do you keep track of many open customer requests?
Tell me about a time you could not give a customer what they wanted.
You find that the inventory count does not match the system. What do you do?
Tell me about a time a shipment or delivery went wrong.
How do you make sure safety rules are followed on a busy shift?
Two managers ask you to book the same room at the same time. What do you do?
How have you used spreadsheets in your work?
Tell me about a time you had to enter or check a lot of data accurately.
A prospect says your price is too high. How do you respond?
How do you keep your pipeline organised?
Tell me about a technical problem you solved on your own.
You find a bug right before a release. What do you do?
Walk me through how you would check whether a report's numbers are right.