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Requirements found

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What this posting asks for

Level: Entry level — The posting asks for 1 year of experience.

Main responsibilities

• Work schedule will be Monday - Friday 8am - 5pm and w ill work at least 3 days per week in our Chicago office on 433 W Van Buren Street.
• Resolve carrier invoice discrepancies, using Uber Freight guidelines, customer business rules, carrier rate agreements, etc.
• Create shipments for non-managed freight based on predefined customer specific requirements
• Maintain up-to-date customer business rules, policies and procedures
• Work with management and others to identify & resolve issues related to billing and related processes
• Review and update carrier aging reports with regards to payment status

Competencies an interviewer will look for

• Problem solving Core
  In the posting: “This role will analyze the root cause of invoice discrepancies and work with the appropriate party(s) to escalate the issues as needed for final resolution.” · “Resolve carrier invoice discrepancies, using Uber Freight guidelines, customer business rules, carrier rate agreements, etc.” · “Work with management and others to identify & resolve issues related to billing and related processes”
  Show it by: Describes a real problem, the options considered and the one chosen; Shows how the cause was found, not just the fix.
• Communication Core
  In the posting: “This position is responsible for resolution of discrepant carrier invoices, building shipments, updating shipment attributes, communicating internally and/or…” · “The successful candidate must display superior communication skills (consistent, professional, effective, prompt, and courteous).” · “Provide support for teams as related to customer communications and full billing discrepancy resolution using Uber Freight guidelines and customer contracts …”
  Show it by: Adapts the message to the listener; Gives an example of explaining something clearly in writing or speech.
• Customer focus Core
  In the posting: “The Accounts Payable Specialist II is a key customer service position within Uber Freight.” · “Resolve carrier invoice discrepancies, using Uber Freight guidelines, customer business rules, carrier rate agreements, etc.” · “Create shipments for non-managed freight based on predefined customer specific requirements”
  Show it by: Puts the customer's need in their own words; Shows a result for the customer, not only for the company.
• Planning and organisation Core
  In the posting: “Schedule: Full Time” · “Work schedule will be Monday - Friday 8am - 5pm and w ill work at least 3 days per week in our Chicago office on 433 W Van Buren Street.” · “Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 40…”
  Show it by: Shows how priorities were set when everything was urgent; Mentions deadlines met and how.
• Data and analysis Core
  In the posting: “This role will analyze the root cause of invoice discrepancies and work with the appropriate party(s) to escalate the issues as needed for final resolution.” · “Research, daily/weekly KPI reporting, and special projects as assigned” · “We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions.”
  Show it by: Uses a number to describe the situation or the result; Explains what the data showed and what was done with it.
• Stakeholder management Supporting
  In the posting: “Setup new customer and vendor locations in the TMS, leveraging knowledge of customer business practices”
  Show it by: Shows how they aligned people with different goals; Explains how they handled a 'no' from someone senior.

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