Interview Studio

Requirements found

Logistics Compliance Customer Service Training Inventory

What this posting asks for

Level: Manager — The title says "Manager".

Main responsibilities

• Oversee the strategic operations within the functional areas of receiving, shipping, storage / distribution of goods, and logistics.
• Direct activities and provide coaching and guidance to associates, leads, and supervisors.
• Work alongside and with the team, providing guidance as needed to ensure maximum productivity.
• Work with senior Management to complete the given directives of the Company.
• Responsible for ensuring compliance with all safety, GMP and SQF policies/procedures, as well as adherence to PPE/hygiene policies.
• This managerial position is expected to cultivate a culture in line with Hello Fresh’s core values.
• Ensure a high level of internal and external customer service. Investigate (and correct) customer issues and complaints.
• Manages the department engaged in essential warehouse functions (receiving, shipping, and distribution) to ensure high productivity and high technical integr…
• Performing internal audits.
• Coordinate objectives with production procedures in cooperation with other plant managers to maximize product reliability and minimize costs.

Competencies an interviewer will look for

• Customer focus Core
  In the posting: “Our goal is to help our customers achieve their health and wellness goals.” · “Ensure a high level of internal and external customer service.” · “Investigate (and correct) customer issues and complaints.”
  Show it by: Puts the customer's need in their own words; Shows a result for the customer, not only for the company.
• Attention to detail and quality Core
  In the posting: “We use the freshest, highest quality ingredients available, and our in-house culinary team is constantly working to optimize the nutritional value of every s…” · “Responsible for ensuring compliance with all safety, GMP and SQF policies/procedures, as well as adherence to PPE/hygiene policies.” · “Relay quality philosophy to all warehouse personnel.”
  Show it by: Gives an example of an error caught before it caused harm; Names the check or standard they used.
• Communication Core
  In the posting: “Ensuring that documentation and design controls are appropriate for organization.” · “Communicator: speak to employees with tact and diplomacy”
  Show it by: Adapts the message to the listener; Gives an example of explaining something clearly in writing or speech.
• Planning and organisation Core
  In the posting: “Ensuring that documentation and design controls are appropriate for organization.” · “Collaborative, dynamic work environment within a fast-paced, mission-driven company”
  Show it by: Shows how priorities were set when everything was urgent; Mentions deadlines met and how.
• Problem solving Supporting
  In the posting: “Investigate (and correct) customer issues and complaints.”
  Show it by: Describes a real problem, the options considered and the one chosen; Shows how the cause was found, not just the fix.
• Teamwork and collaboration Supporting
  In the posting: “Collaborative, dynamic work environment within a fast-paced, mission-driven company”
  Show it by: Says what they did inside a team, not only what 'we' did; Shows how a disagreement was handled.
• Leadership and mentoring Supporting
  In the posting: “Direct activities and provide coaching and guidance to associates, leads, and supervisors.”
  Show it by: Describes setting direction or a standard others followed; Names someone they coached and what changed for them.
• Adaptability and learning Supporting
  In the posting: “$0 monthly premium and other flexible health plans”
  Show it by: Describes learning something new quickly and using it; Shows a change of plan and how they adjusted.

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