Interview Studio

Requirements found

Scheduling Marketing Inventory Sales Forklift (must) Customer Service Writing (must)

What this posting asks for

Level: Senior — The posting asks for 18 years of experience.

Main responsibilities

• Lot Operations Support: Support lot operations by preparing and staging vehicles for sale, including stickering (run and customer stickers), marking vehicles…
• Inventory Accuracy: Scan the lot and use electronic devices to record the movement of vehicles on the property.
• Vehicle Readiness: Assist with vehicle readiness tasks such as jumping vehicles and adding fluids (gas, water, etc), adding air to tires, and verifying vehic…
• Property Management: Handle the removal of personal property from vehicles.
• Operational Flow: Communicate with shop and operations teams to ensure an efficient flow of inventory from vehicle check-in to the auction sale line.
• Customer & Admin Support: Provide customer service support and coordinate with administrative teams to ensure efficient execution of sale day activities.
• Vehicle Identification: Confirm vehicle mileage, make year, and VIN to ensure accurate record-keeping.
• Safety & Maintenance: Maintain work areas to ensure a safe environment and report any incidents or hazards to the designated manager.
• General Duties: Perform any other duties assigned by the designated manager.
• Skills and Attributes

Competencies an interviewer will look for

• Technical skill Core
  In the posting: “In this role, you will assist on the lot, including driving the service truck, lot tow truck (non-DOT), and forklift, to ultimately maintain accurate invento…” · “Lot Operations Support: Support lot operations by preparing and staging vehicles for sale, including stickering (run and customer stickers), marking vehicles…” · “Obtain and maintain forklift certification”
  Show it by: Names the tools, languages or systems used and how; Explains a technical choice and its trade-off.
• Customer focus Core
  In the posting: “Lot Operations Support: Support lot operations by preparing and staging vehicles for sale, including stickering (run and customer stickers), marking vehicles…” · “Customer & Admin Support: Provide customer service support and coordinate with administrative teams to ensure efficient execution of sale day activities.” · “Teamwork: A team player who can collaborate well with multiple departments, customers, and vendors.”
  Show it by: Puts the customer's need in their own words; Shows a result for the customer, not only for the company.
• Planning and organisation Core
  In the posting: “Schedule: Tuesday - Saturday 8:00am-5:00pm (approximately)” · “Our industry is fun, fast-paced, and competitive – and filled with the best people who are passionate about what they do.” · “Vehicle Readiness: Assist with vehicle readiness tasks such as jumping vehicles and adding fluids (gas, water, etc), adding air to tires, and verifying vehic…”
  Show it by: Shows how priorities were set when everything was urgent; Mentions deadlines met and how.
• Attention to detail and quality Core
  In the posting: “In this role, you will assist on the lot, including driving the service truck, lot tow truck (non-DOT), and forklift, to ultimately maintain accurate invento…” · “Inventory Accuracy: Scan the lot and use electronic devices to record the movement of vehicles on the property.” · “Vehicle Readiness: Assist with vehicle readiness tasks such as jumping vehicles and adding fluids (gas, water, etc), adding air to tires, and verifying vehic…”
  Show it by: Gives an example of an error caught before it caused harm; Names the check or standard they used.
• Communication Core
  In the posting: “Operational Flow: Communicate with shop and operations teams to ensure an efficient flow of inventory from vehicle check-in to the auction sale line.” · “Communication: Effective interpersonal skills with excellent verbal and written communication.”
  Show it by: Adapts the message to the listener; Gives an example of explaining something clearly in writing or speech.
• Data and analysis Core
  In the posting: “Reporting to the Lead Lot Operations or other designated manager, you will assist with outside functions to support lot movements and general operations befo…” · “Efficiency: Proven ability to manage deliverables and metrics against aggressive targets and timelines.”
  Show it by: Uses a number to describe the situation or the result; Explains what the data showed and what was done with it.
• Teamwork and collaboration Supporting
  In the posting: “Teamwork: A team player who can collaborate well with multiple departments, customers, and vendors.”
  Show it by: Says what they did inside a team, not only what 'we' did; Shows how a disagreement was handled.
• Ownership and accountability Supporting
  In the posting: “There Are No Sidelines : Employees are encouraged to be proactive, work hard, and take ownership of what needs to be done in a fast-paced environment.”
  Show it by: Takes a task from start to finish without being chased; Owns a mistake and what was changed after it.
• Adaptability and learning Supporting
  In the posting: “Adaptability: Ability to work in a fast-paced environment and handle outside conditions.”
  Show it by: Describes learning something new quickly and using it; Shows a change of plan and how they adjusted.
• Stakeholder management Supporting
  In the posting: “Teamwork: A team player who can collaborate well with multiple departments, customers, and vendors.”
  Show it by: Shows how they aligned people with different goals; Explains how they handled a 'no' from someone senior.

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