Interview Studio

Requirements found

Zendesk Sales Compliance Excel Tableau (nice) Salesforce (nice) Training

What this posting asks for

Level: Senior — The title says "Senior".

Main responsibilities

• Manage the accounts receivable collections process for assigned book of business
• Analyze customer payment patterns and aging reports to identify trends and potential issues
• Collaborate with internal teams to resolve billing discrepancies and disputes in a timely manner
• Manage incoming billing inquiries and collectability concerns through Zendesk.
• Develop and maintain effective relationships with clients to facilitate prompt payment and resolve outstanding balances
• Help customers understand their bills, which vary with usage and plan type
• Assist with external audit, compliance and special projects as necessary

Competencies an interviewer will look for

• Problem solving Core
  In the posting: “Partnering with internal stakeholders such as Customer Success, Revenue and Sales, you will assist in resolving Billing disputes.” · “Collaborate with internal teams to resolve billing discrepancies and disputes in a timely manner” · “Develop and maintain effective relationships with clients to facilitate prompt payment and resolve outstanding balances”
  Show it by: Describes a real problem, the options considered and the one chosen; Shows how the cause was found, not just the fix.
• Customer focus Core
  In the posting: “Partnering with internal stakeholders such as Customer Success, Revenue and Sales, you will assist in resolving Billing disputes.” · “Analyze customer payment patterns and aging reports to identify trends and potential issues” · “Triage accordingly to Revenue, Sales, and Customer Success teams and to drive collections”
  Show it by: Puts the customer's need in their own words; Shows a result for the customer, not only for the company.
• Planning and organisation Core
  In the posting: “Help customers understand their bills, which vary with usage and plan type” · “New hire stock equity (RSU) and employee stock purchase plan (ESPP)” · “In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental…”
  Show it by: Shows how priorities were set when everything was urgent; Mentions deadlines met and how.
• Data and analysis Core
  In the posting: “We are seeking a highly skilled and experienced Senior Accounts Receivable Analyst to join our Revenue Team.” · “Senior Accounts Receivable Analysts have the opportunity to grow their careers in Finance and continue contributing to Datadog team success.” · “Analyze customer payment patterns and aging reports to identify trends and potential issues”
  Show it by: Uses a number to describe the situation or the result; Explains what the data showed and what was done with it.
• Attention to detail and quality Core
  In the posting: “The ideal candidate will have a strong background in accounts receivable, exceptional analytical abilities, and a keen attention to detail.” · “Assist with external audit, compliance and special projects as necessary” · “Attention to detail and high level of accuracy”
  Show it by: Gives an example of an error caught before it caused harm; Names the check or standard they used.
• Teamwork and collaboration Core
  In the posting: “At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table.” · “Collaborate with internal teams to resolve billing discrepancies and disputes in a timely manner”
  Show it by: Says what they did inside a team, not only what 'we' did; Shows how a disagreement was handled.
• Leadership and mentoring Core
  In the posting: “Provide guidance and mentorship to junior members of the accounts receivable team.” · “Intra-departmental mentor and buddy program for in-house networking”
  Show it by: Describes setting direction or a standard others followed; Names someone they coached and what changed for them.
• Technical skill Supporting
  In the posting: “Proficiency in Microsoft Excel required”
  Show it by: Names the tools, languages or systems used and how; Explains a technical choice and its trade-off.
• Communication Supporting
  In the posting: “Excellent communication skills, both written and verbal;”
  Show it by: Adapts the message to the listener; Gives an example of explaining something clearly in writing or speech.
• Ownership and accountability Supporting
  In the posting: “Ability to work independently, with a strong work ethic, self-motivation and problem-solving skills”
  Show it by: Takes a task from start to finish without being chased; Owns a mistake and what was changed after it.
• Stakeholder management Supporting
  In the posting: “Partnering with internal stakeholders such as Customer Success, Revenue and Sales, you will assist in resolving Billing disputes.”
  Show it by: Shows how they aligned people with different goals; Explains how they handled a 'no' from someone senior.

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