Interview Studio

Requirements found

Scheduling Customer Service Supply Chain (must) Onboarding Logistics (must) Sales (nice)

What this posting asks for

Level: Manager — The title says "Manager".

Main responsibilities

• Serve as the primary onsite operational contact between the customer and Uber Freight for day-to-day transportation and supply chain activities.
• Partner with customer material planners, suppliers, carriers, and internal Uber Freight teams to coordinate inbound materials and ensure on-time delivery to …
• Monitor transportation activity using Transportation Management Systems (TMS) and operational reporting to identify potential disruptions and proactively res…
• Manage supplier releases, carrier performance, and shipment execution while escalating issues as needed to minimize operational risk.
• Collaborate with Operations, Carrier Management, International, and cross-functional teams to ensure customer priorities are met.
• Lead customer meetings to review operational performance, discuss open issues, and communicate action plans.
• Track operational KPIs and identify opportunities to improve transportation performance and day-to-day execution.
• Support customer onboarding activities and serve as a key operational point of contact during implementation.
• Recommend and implement process improvements that enhance operational efficiency and strengthen the customer experience.
• Partner closely with the Associate Manager – Operations to ensure seamless execution of daily transportation activities.

Competencies an interviewer will look for

• Problem solving Core
  In the posting: “Working directly with the customer's material planning and transportation teams, you'll coordinate with suppliers, carriers, and internal Uber Freight teams …” · “This is a fast-paced, highly collaborative role that requires strong problem-solving skills, operational excellence, and the ability to make real-time decisi…” · “Monitor transportation activity using Transportation Management Systems (TMS) and operational reporting to identify potential disruptions and proactively res…”
  Show it by: Describes a real problem, the options considered and the one chosen; Shows how the cause was found, not just the fix.
• Communication Core
  In the posting: “Lead customer meetings to review operational performance, discuss open issues, and communicate action plans.” · “Strong problem-solving, organizational, and communication skills with the ability to manage multiple priorities in a fast-paced operational environment.” · “Strong customer relationship management and stakeholder communication skills.”
  Show it by: Adapts the message to the listener; Gives an example of explaining something clearly in writing or speech.
• Teamwork and collaboration Core
  In the posting: “This is a fast-paced, highly collaborative role that requires strong problem-solving skills, operational excellence, and the ability to make real-time decisi…” · “Partner with customer material planners, suppliers, carriers, and internal Uber Freight teams to coordinate inbound materials and ensure on-time delivery to …” · “Collaborate with Operations, Carrier Management, International, and cross-functional teams to ensure customer priorities are met.”
  Show it by: Says what they did inside a team, not only what 'we' did; Shows how a disagreement was handled.
• Customer focus Core
  In the posting: “Customer Service Manager serves as Uber Freight's primary onsite operational partner supporting one of our key manufacturing customers.” · “In this role, you'll play a critical part in keeping the customer's production schedule on track by ensuring inbound materials are delivered on time and tran…” · “Working directly with the customer's material planning and transportation teams, you'll coordinate with suppliers, carriers, and internal Uber Freight teams …”
  Show it by: Puts the customer's need in their own words; Shows a result for the customer, not only for the company.
• Planning and organisation Core
  In the posting: “Schedule: Full Time” · “In this role, you'll play a critical part in keeping the customer's production schedule on track by ensuring inbound materials are delivered on time and tran…” · “Working directly with the customer's material planning and transportation teams, you'll coordinate with suppliers, carriers, and internal Uber Freight teams …”
  Show it by: Shows how priorities were set when everything was urgent; Mentions deadlines met and how.
• Data and analysis Core
  In the posting: “Monitor transportation activity using Transportation Management Systems (TMS) and operational reporting to identify potential disruptions and proactively res…” · “Track operational KPIs and identify opportunities to improve transportation performance and day-to-day execution.” · “We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions.”
  Show it by: Uses a number to describe the situation or the result; Explains what the data showed and what was done with it.
• Technical skill Supporting
  In the posting: “Experience with SAP or other ERP systems.”
  Show it by: Names the tools, languages or systems used and how; Explains a technical choice and its trade-off.
• Stakeholder management Supporting
  In the posting: “Strong customer relationship management and stakeholder communication skills.”
  Show it by: Shows how they aligned people with different goals; Explains how they handled a 'no' from someone senior.

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