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Practising for the listing Strategic Account Manager. Its requirements are filled in below. When you have an answer you like, paste it with your CV in Career Mirror to see which of the job's skills it shows.

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Requirements found

Sales (must) Recruiting Marketing (must) Training (must)

What this posting asks for

Level: Manager — The title says "Manager".

Main responsibilities

  • Develop relationships within OBGYN residency and MFM fellowship programs through various educational opportunities.
  • Collaborate with both internal and external stakeholders in order to implement EMR and UX tools that will drive growth of Natera’s women’s health products.
  • Develop and implement business plans that align with sales goals and resource availability, coordinating regional strategies and tactics with Regional Direct…
  • Collaborate with the Natera Clinical Field Specialist (CFS) team to maximize business opportunities and partnerships.
  • Work with internal and external key stakeholders to ensure blood access for Natera’s portfolio of tests.
  • Maintain current status on all Natera training requirements.

Competencies an interviewer will look for

  • Problem solving Core
    In the posting: “Minimum of 3 years of physician sales experience in the diagnostic laboratory industry, preferably within a genetics laboratory.” · “At least 3 years of successful strategic sales or consulting experience in the diagnostic laboratory field.” · “Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted intervent…”
    Show it by: Describes a real problem, the options considered and the one chosen; Shows how the cause was found, not just the fix.
  • Teamwork and collaboration Core
    In the posting: “This role involves internal collaboration, leading without authority, and forming relationships with key senior level influencers within health systems.” · “Collaborate with both internal and external stakeholders in order to implement EMR and UX tools that will drive growth of Natera’s women’s health products.” · “Collaborate with the Natera Clinical Field Specialist (CFS) team to maximize business opportunities and partnerships.”
    Show it by: Says what they did inside a team, not only what 'we' did; Shows how a disagreement was handled.
  • Attention to detail and quality Core
    In the posting: “We are hiring a Women’s Health Strategic Account Manager (SAM) to join Natera! The Strategic Account Manager works with the local women’s health sales team t…” · “Educate and recruit Strategic Accounts and Lab Partners to utilize Natera’s women’s health portfolio of tests.” · “Work with internal and external key stakeholders to ensure blood access for Natera’s portfolio of tests.”
    Show it by: Gives an example of an error caught before it caused harm; Names the check or standard they used.
  • Stakeholder management Core
    In the posting: “This role involves internal collaboration, leading without authority, and forming relationships with key senior level influencers within health systems.” · “Educate and recruit Strategic Accounts and Lab Partners to utilize Natera’s women’s health portfolio of tests.” · “Become a subject matter expert in Natera’s technology and service offerings, effectively representing the company to key stakeholders including KOL physician…”
    Show it by: Shows how they aligned people with different goals; Explains how they handled a 'no' from someone senior.
  • Leadership and mentoring Core
    In the posting: “Effective coaching skills and openness to receiving coaching.” · “Proven leadership with the ability to think strategically and execute tactically.”
    Show it by: Describes setting direction or a standard others followed; Names someone they coached and what changed for them.
  • Customer focus Core
    In the posting: “Establish and maintain positive working relationships with all key customer segments, both internal and external.” · “Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.”
    Show it by: Puts the customer's need in their own words; Shows a result for the customer, not only for the company.
  • Planning and organisation Core
    In the posting: “Strong time management skills.” · “Strong desire to play a critical role in the organization’s success.”
    Show it by: Shows how priorities were set when everything was urgent; Mentions deadlines met and how.
  • Technical skill Supporting
    In the posting: “The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many …”
    Show it by: Names the tools, languages or systems used and how; Explains a technical choice and its trade-off.
  • Communication Supporting
    In the posting: “Email communications from all other domain names are not from Natera or its employees and are fraudulent.”
    Show it by: Adapts the message to the listener; Gives an example of explaining something clearly in writing or speech.
  • Data and analysis Supporting
    In the posting: “The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many …”
    Show it by: Uses a number to describe the situation or the result; Explains what the data showed and what was done with it.

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Practice questions

  1. Tell me about yourself. Dedicated step-by-step practice.
  2. If an interviewer asks something improper How to respond to questions about age, family, origin or health.
  3. Built from this posting (8):
  4. Tell me about a difficult problem you solved at work. How did you find the cause? From this posting
  5. Describe a time you worked with another team to deliver something. What was your part? From this posting
  6. Tell me about a time you caught an error before it reached a customer or a report. From this posting
  7. Tell me about a time you had to get agreement from people who wanted different things. From this posting
  8. How have you used sales in your work? Walk me through one real example. From this posting
  9. Tell me about a problem you solved using marketing. From this posting
  10. Tell me about a time you helped someone on your team get better at their work. From this posting
  11. Walk me through a piece of work where you used your strongest technical skill. What exactly did you do? From this posting
  12. This posting reads as Healthcare: its questions come first.
  13. Tell me about a time you cared for a patient or family member who was upset or afraid. Healthcare
  14. You notice a medication or chart detail that does not look right. What do you do? Healthcare
  15. Describe a time you worked with doctors, nurses or other staff to solve a problem for a patient. Healthcare
  16. How do you protect patient privacy in your daily work? Healthcare
  17. Your shift is short-staffed and several patients need you at once. How do you prioritise? Healthcare
  18. Tell me about a time a procedure or system changed and you had to adapt quickly. Healthcare
  19. Describe a time you explained a care instruction to a patient so they could follow it at home. Healthcare
  20. A patient's family member is angry and blames you for a delay. What do you do? Healthcare
  21. Tell me about a sale or agreement you are proud of.
  22. Describe a time you handled an upset customer or colleague.
  23. Tell me about a time you had several deadlines at once. How did you decide what to do first?
  24. Give an example of a mistake you caught before it caused a problem.
  25. Tell me about a time you taught someone how to do something.
  26. Describe a time you took the lead without being asked.
  27. Tell me about a time you had to explain something complicated in simple terms.
  28. Describe a process you improved.
  29. Do you have any questions for us?
  30. Why do you want to work here?
  31. Why is there a gap in your employment? Difficult question
  32. Why did you leave your last job? Difficult question
  33. Why are you changing careers? Difficult question
  34. What is your greatest weakness? Difficult question
  35. What are your salary expectations? Difficult question
  36. You seem overqualified for this role. Why do you want it? Difficult question
  37. Improper-question practice: How old are you? / Do you have children? / Where are you from originally?
  38. A customer is angry about a delay you did not cause. What do you do?
  39. How do you keep track of many open customer requests?
  40. Tell me about a time you could not give a customer what they wanted.
  41. You find that the inventory count does not match the system. What do you do?
  42. Tell me about a time a shipment or delivery went wrong.
  43. How do you make sure safety rules are followed on a busy shift?
  44. Two managers ask you to book the same room at the same time. What do you do?
  45. How have you used spreadsheets in your work?
  46. Tell me about a time you had to enter or check a lot of data accurately.
  47. A prospect says your price is too high. How do you respond?
  48. How do you keep your pipeline organised?
  49. Tell me about a technical problem you solved on your own.
  50. You find a bug right before a release. What do you do?
  51. Walk me through how you would check whether a report's numbers are right.