Interview Studio

Requirements found

Compliance Training (must) Scheduling (must) Writing (must) Excel (must) Word (must) Powerpoint (must)

What this posting asks for

Level: Mid level — The posting asks for 3 years of experience.

Main responsibilities

• Work with other Instrument Service Engineers, and the Automation and laboratory teams to respond to instrument failures and ensure proper instrument function…
• Install new laboratory equipment (e.g., liquid handlers, sequencers, plate sealers, etc.) to support lab capacity or new projects
• Support of new instrumentation and project deliverables.
• Develop and execute procedures for the cleaning and maintenance of laboratory instrumentation
• Develop and revise instrument qualification protocols in accordance with design requirements, operational needs, and applicable standards
• Coordinate new automation equipment installations by reaching out to necessary groups to ensure necessary MEPs are in place
• Work with process engineering and QA teams to facilitate introduction of new equipment types into clinical laboratory
• Work with different departments to determine qualification (IQ/OQ/PQ), calibration and preventive maintenance requirements for new incoming instruments, as n…
• Maintain program for preventative maintenance (PM), routine maintenance, and calibration of all laboratory equipment.
• coordinate with Level 3’s and vendors to address escalated service concerns.

Competencies an interviewer will look for

• Technical skill Core
  In the posting: “The CQV Engineer is responsible for the service and support of laboratory equipment and instrumentation utilized in the Operations laboratory.” · “The Instrument Service Engineer will be the primary point of contact for production lab personnel when equipment and instruments are not operating or not mee…” · “Provides Level 2 support for all laboratory equipment, troubleshooting hardware and software with some support from Level 3, Automation, and vendor.”
  Show it by: Names the tools, languages or systems used and how; Explains a technical choice and its trade-off.
• Problem solving Core
  In the posting: “Provides Level 2 support for all laboratory equipment, troubleshooting hardware and software with some support from Level 3, Automation, and vendor.” · “Diagnose and troubleshoot any system concerns to minimize downtime, with the technical skills of a Level II, troubleshooting hardware and software with some …” · “Perform troubleshooting activities and provide Level 2 service;”
  Show it by: Describes a real problem, the options considered and the one chosen; Shows how the cause was found, not just the fix.
• Communication Core
  In the posting: “Ensure all service documentation is complete, timely, and accurate following Good Documentation Practices (GDP).” · “Excellent verbal and written English communication skills.” · “Good technical writing and communication skills”
  Show it by: Adapts the message to the listener; Gives an example of explaining something clearly in writing or speech.
• Teamwork and collaboration Core
  In the posting: “Strong interpersonal and teamwork skills;” · “Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.” · “Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.”
  Show it by: Says what they did inside a team, not only what 'we' did; Shows how a disagreement was handled.
• Planning and organisation Core
  In the posting: “ability to easily convey concepts and priorities, as well as an ability to solicit feedback and inputs.” · “Candidate must be a self-starter who can independently drive projects and day-to-day work tasks to completion according to schedule” · “Must have strong interpersonal and organizational skills”
  Show it by: Shows how priorities were set when everything was urgent; Mentions deadlines met and how.
• Attention to detail and quality Core
  In the posting: “Develop and revise instrument qualification protocols in accordance with design requirements, operational needs, and applicable standards” · “Recommend and implement changes to ensure ongoing high-quality performance of laboratory equipment.” · “Perform all service activities in compliance with all relevant safety and regulatory bodies (e.g., OSHA, CAP, CLIA, etc.).”
  Show it by: Gives an example of an error caught before it caused harm; Names the check or standard they used.
• Stakeholder management Core
  In the posting: “Provides Level 2 support for all laboratory equipment, troubleshooting hardware and software with some support from Level 3, Automation, and vendor.” · “Diagnose and troubleshoot any system concerns to minimize downtime, with the technical skills of a Level II, troubleshooting hardware and software with some …” · “coordinate with Level 3’s and vendors to address escalated service concerns.”
  Show it by: Shows how they aligned people with different goals; Explains how they handled a 'no' from someone senior.
• Data and analysis Core
  In the posting: “Ability to analyze and problem solve issues” · “The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many …”
  Show it by: Uses a number to describe the situation or the result; Explains what the data showed and what was done with it.
• Adaptability and learning Core
  In the posting: “Adaptable, open to change, and the ability to work in ambiguous situations while responding to new information and unexpected circumstances.” · “Adaptability in a frequently-changing environment”
  Show it by: Describes learning something new quickly and using it; Shows a change of plan and how they adjusted.
• Ownership and accountability Supporting
  In the posting: “Candidate must be a self-starter who can independently drive projects and day-to-day work tasks to completion according to schedule”
  Show it by: Takes a task from start to finish without being chased; Owns a mistake and what was changed after it.
• Leadership and mentoring Supporting
  In the posting: “Perform other tasks as specified by the supervisor/manager”
  Show it by: Describes setting direction or a standard others followed; Names someone they coached and what changed for them.
• Customer focus Supporting
  In the posting: “Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.”
  Show it by: Puts the customer's need in their own words; Shows a result for the customer, not only for the company.

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