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Requirements found

Sales Compliance Training Marketing

What this posting asks for

Level: Manager — The title says "Manager".

Main responsibilities

• Lead, coach, and develop a team focused on employee relations and performance management, setting priorities and reviewing case work for quality and consiste…
• Partner cross-functionally with Legal, HRBPs, Compliance, and other stakeholders on escalations, separations, and employment law questions.
• Serve as a trusted advisor to leaders (below the Senior Director level) and HRBPs, offering risk-aware, balanced guidance.
• Maintain and refine regional ER and performance management standards, including optimizing performance management standards and investigation protocols, work…
• Analyze case data to identify trends, share insights with People leadership, and recommend preventive updates or training.
• Ensure accurate and timely logging of cases in the ER database and handle agency complaint responses as needed.

Competencies an interviewer will look for

• Problem solving Core
  In the posting: “Conduct and oversee thorough, impartial, and timely workplace investigations for harassment, discrimination, and misconduct, personally leading complex or hi…” · “Provide objective guidance and support to employees and managers throughout the ER and performance management process and post-investigation.” · “Maintain and refine regional ER and performance management standards, including optimizing performance management standards and investigation protocols, work…”
  Show it by: Describes a real problem, the options considered and the one chosen; Shows how the cause was found, not just the fix.
• Communication Core
  In the posting: “Draft documentation independently, including executive summaries, written warnings, and leader talking points.” · “Excellent written and verbal communication, including clear, well-supported investigation reports and analyses/findings” · “We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be …”
  Show it by: Adapts the message to the listener; Gives an example of explaining something clearly in writing or speech.
• Leadership and mentoring Core
  In the posting: “You'll lead a team focusing on employee relations and performance management that supports leaders below the Senior Director level across Toast.” · “This is a hands-on leadership role: you'll guide your team's day to day case work regarding performance management consulting, conflict resolution and policy…” · “Lead, coach, and develop a team focused on employee relations and performance management, setting priorities and reviewing case work for quality and consiste…”
  Show it by: Describes setting direction or a standard others followed; Names someone they coached and what changed for them.
• Customer focus Core
  In the posting: “Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage custome…” · “We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality.” · “The people who thrive here are those who embrace changes that let us build more for our customers;”
  Show it by: Puts the customer's need in their own words; Shows a result for the customer, not only for the company.
• Planning and organisation Core
  In the posting: “Location note to applicants: We’re prioritizing candidates in our Boston or NYC hubs, but we’re open to remote candidates on the East Coast.” · “Lead, coach, and develop a team focused on employee relations and performance management, setting priorities and reviewing case work for quality and consiste…” · “Experience in a fast-growing or matrixed organization”
  Show it by: Shows how priorities were set when everything was urgent; Mentions deadlines met and how.
• Data and analysis Core
  In the posting: “Reporting to the Senior Director, Employee Relations & Performance Management, you'll make sure employee relations matters and performance management cases a…” · “Analyze case data to identify trends, share insights with People leadership, and recommend preventive updates or training.” · “Excellent written and verbal communication, including clear, well-supported investigation reports and analyses/findings”
  Show it by: Uses a number to describe the situation or the result; Explains what the data showed and what was done with it.
• Attention to detail and quality Core
  In the posting: “Lead, coach, and develop a team focused on employee relations and performance management, setting priorities and reviewing case work for quality and consiste…” · “Guide performance management case work, supporting leaders with documented coaching, PIPs, and separations in line with Toast policy and legal standards.” · “Partner cross-functionally with Legal, HRBPs, Compliance, and other stakeholders on escalations, separations, and employment law questions.”
  Show it by: Gives an example of an error caught before it caused harm; Names the check or standard they used.
• Stakeholder management Core
  In the posting: “Partner cross-functionally with Legal, HRBPs, Compliance, and other stakeholders on escalations, separations, and employment law questions.” · “Draft documentation independently, including executive summaries, written warnings, and leader talking points.” · “Ability to influence and coach leaders with confidence and empathy”
  Show it by: Shows how they aligned people with different goals; Explains how they handled a 'no' from someone senior.
• Ownership and accountability Core
  In the posting: “Draft documentation independently, including executive summaries, written warnings, and leader talking points.” · “We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality.”
  Show it by: Takes a task from start to finish without being chased; Owns a mistake and what was changed after it.
• Technical skill Supporting
  In the posting: “We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving re…”
  Show it by: Names the tools, languages or systems used and how; Explains a technical choice and its trade-off.
• Teamwork and collaboration Supporting
  In the posting: “We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs.”
  Show it by: Says what they did inside a team, not only what 'we' did; Shows how a disagreement was handled.
• Adaptability and learning Supporting
  In the posting: “Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing …”
  Show it by: Describes learning something new quickly and using it; Shows a change of plan and how they adjusted.

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