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Internal Communications, GTM
About Anthropic

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About the role

Anthropic is seeking an Internal Communications Manager to serve as a dedicated communications partner to our go-to-market (GTM) organization – the teams responsible for selling and diffusing Claude into enterprises around the world.

Internal communications at Anthropic is not a support function that plans meetings and sends newsletters. The best people in this role operate like advisors who embed themselves deeply in the orgs they support, earn a seat at the leadership table, write on behalf of executives, and see around corners, anticipating what the organization will need to hear before anyone asks for it. There are traditional elements to the role too, like all-hands planning and org change announcements, and you'll run those with operational excellence.

This role can be based in either San Francisco or NYC.

Responsibilities

• Own the internal communications strategy for your portfolio within GTM, becoming an expert in the team's work and a trusted member of its leadership support team

• Serve as an advisor to our Chief Commercial Officer and their team - helping them think through what to say and when, draft communications in their voice, and give them expert counsel

• People manage a small team (one/two directs), supporting the global GTM org

• Translate complex sales strategy and customer stories into narratives that land with employees across every function

• Anticipate communications needs before they arrive (e.g. launches, customer wins, organizational change, moments of external attention) and have a plan ready for how we’ll bring employees along

• Design and implement strategies to boost signal and reduce noise, so employees know what's important and what it means for them

• Plan and execute internal fora like all-hands and AMAs with operational excellence

• Partner closely with the broader internal communications team to ensure updates are accurately and consistently cascaded across existing channels and live forums

You may be a good fit if you

• Are an exceptional writer with a particular talent for distilling complex concepts into plain English, with a nose for great storytelling

• Have served as a trusted advisor to senior leaders and know how to build those relationships: when to push, when to listen, and how to deliver a recommendation even when it’s something an exec may not want to hear

• See the big picture and are able to connect individual team updates to company strategy and mission

• Have a keen eye for organizational culture and can recognize authentic moments worth amplifying

Strong candidates may also

• Have 15+ years of experience in communications or an adjacent craft where you learned to make complex, high-stakes material clear under pressure (e.g journalism, speechwriting, chief of staff work, strategy and operations)

• Have worked at AI companies, frontier tech companies, or other organizations where the work moves faster than most people can follow

• Have built or run internal communications programs during periods of rapid organizational growth

The annual compensation range for this role is listed below.

For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.

Annual Salary:
$295,000 — $345,000 USD

Logistics

Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience

Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience

Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position

Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.

Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings.

How we're different

We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.

The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.

Come work with us!

Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.

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Requirements found

Marketing Writing (must) Sales Training (must) Recruiting

What this posting asks for

Level: Senior — The posting asks for 15+ years of experience.

Main responsibilities

Own the internal communications strategy for your portfolio within GTM, becoming an expert in the team's work and a trusted member of its leadership support …
Serve as an advisor to our Chief Commercial Officer and their team - helping them think through what to say and when, draft communications in their voice, an…
People manage a small team (one/two directs), supporting the global GTM org
Translate complex sales strategy and customer stories into narratives that land with employees across every function
Anticipate communications needs before they arrive (e.g. launches, customer wins, organizational change, moments of external attention) and have a plan ready…
Design and implement strategies to boost signal and reduce noise, so employees know what's important and what it means for them
Plan and execute internal fora like all-hands and AMAs with operational excellence
Partner closely with the broader internal communications team to ensure updates are accurately and consistently cascaded across existing channels and live fo…
You may be a good fit if you
Are an exceptional writer with a particular talent for distilling complex concepts into plain English, with a nose for great storytelling

Competencies an interviewer will look for

Communication Core
In the posting: “Anthropic is seeking an Internal Communications Manager to serve as a dedicated communications partner to our go-to-market (GTM) organization – the teams res…” · “Internal communications at Anthropic is not a support function that plans meetings and sends newsletters.” · “Own the internal communications strategy for your portfolio within GTM, becoming an expert in the team's work and a trusted member of its leadership support …”
Show it by: Adapts the message to the listener; Gives an example of explaining something clearly in writing or speech.
Teamwork and collaboration Core
In the posting: “In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic.” · “We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time.” · “We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely…”
Show it by: Says what they did inside a team, not only what 'we' did; Shows how a disagreement was handled.
Leadership and mentoring Core
In the posting: “The best people in this role operate like advisors who embed themselves deeply in the orgs they support, earn a seat at the leadership table, write on behalf…” · “Own the internal communications strategy for your portfolio within GTM, becoming an expert in the team's work and a trusted member of its leadership support …” · “People manage a small team (one/two directs), supporting the global GTM org”
Show it by: Describes setting direction or a standard others followed; Names someone they coached and what changed for them.
Planning and organisation Core
In the posting: “Anthropic is seeking an Internal Communications Manager to serve as a dedicated communications partner to our go-to-market (GTM) organization – the teams res…” · “The best people in this role operate like advisors who embed themselves deeply in the orgs they support, earn a seat at the leadership table, write on behalf…” · “There are traditional elements to the role too, like all-hands planning and org change announcements, and you'll run those with operational excellence.”
Show it by: Shows how priorities were set when everything was urgent; Mentions deadlines met and how.
Attention to detail and quality Core
In the posting: “Partner closely with the broader internal communications team to ensure updates are accurately and consistently cascaded across existing channels and live fo…” · “Your safety matters to us.” · “This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, S…”
Show it by: Gives an example of an error caught before it caused harm; Names the check or standard they used.
Customer focus Core
In the posting: “Translate complex sales strategy and customer stories into narratives that land with employees across every function” · “launches, customer wins, organizational change, moments of external attention) and have a plan ready for how we’ll bring employees along”
Show it by: Puts the customer's need in their own words; Shows a result for the customer, not only for the company.
Ownership and accountability Supporting
In the posting: “Own the internal communications strategy for your portfolio within GTM, becoming an expert in the team's work and a trusted member of its leadership support …”
Show it by: Takes a task from start to finish without being chased; Owns a mistake and what was changed after it.
Adaptability and learning Supporting
In the posting: “We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely…”
Show it by: Describes learning something new quickly and using it; Shows a change of plan and how they adjusted.
Stakeholder management Supporting
In the posting: “The best people in this role operate like advisors who embed themselves deeply in the orgs they support, earn a seat at the leadership table, write on behalf…”
Show it by: Shows how they aligned people with different goals; Explains how they handled a 'no' from someone senior.

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Practice questions

Tell me about yourself. Dedicated step-by-step practice.
If an interviewer asks something improper How to respond to questions about age, family, origin or health.
Built from this posting (8):
Tell me about a time you had to explain something complex to someone outside your field. From this posting
Describe a time you worked with another team to deliver something. What was your part? From this posting
Tell me about a time you helped someone on your team get better at their work. From this posting
You have three urgent tasks due today and time to finish only two. How do you decide? From this posting
How have you used writing in your work? Walk me through one real example. From this posting
Tell me about a problem you solved using training. From this posting
Tell me about a task you took from start to finish without anyone asking you to. From this posting
Describe a time your plans changed suddenly. How did you adjust? From this posting
Tell me about a sale or agreement you are proud of.
Describe a time you handled an upset customer or colleague.
Tell me about a time you had several deadlines at once. How did you decide what to do first?
Give an example of a mistake you caught before it caused a problem.
Tell me about a time you taught someone how to do something.
Describe a time you took the lead without being asked.
Tell me about a time you had to explain something complicated in simple terms.
Describe a process you improved.
Do you have any questions for us?
Why do you want to work here?
Why is there a gap in your employment? Difficult question
Why did you leave your last job? Difficult question
Why are you changing careers? Difficult question
What is your greatest weakness? Difficult question
What are your salary expectations? Difficult question
You seem overqualified for this role. Why do you want it? Difficult question
Improper-question practice: How old are you? / Do you have children? / Where are you from originally?
A customer is angry about a delay you did not cause. What do you do?
How do you keep track of many open customer requests?
Tell me about a time you could not give a customer what they wanted.
You find that the inventory count does not match the system. What do you do?
Tell me about a time a shipment or delivery went wrong.
How do you make sure safety rules are followed on a busy shift?
Two managers ask you to book the same room at the same time. What do you do?
How have you used spreadsheets in your work?
Tell me about a time you had to enter or check a lot of data accurately.
A prospect says your price is too high. How do you respond?
How do you keep your pipeline organised?
Tell me about a technical problem you solved on your own.
You find a bug right before a release. What do you do?
Walk me through how you would check whether a report's numbers are right.