Job brief: Product Support Engineer

What JoRoute checked · Checked by JoRoute

• Listed on Zscaler's own job board. JoRoute does not take listings from job ads or recruiters.
• First seen by JoRoute 2026-11-13 (today); last confirmed on the board 2026-11-13.
• The apply link opens job-boards.greenhouse.io, the address Zscaler's board gives for this job.
• No other listing with this title and place on this board in the last 90 days.
• No layoff notices (WARN) under this name in the state files JoRoute reads.

What the listing says · Employer's own words, not checked

• Pay: $104,000 to $130,000 a year
• Job type: Not stated
• Where: Remote · Remote - USA
• Posted: 2026-11-12

What the job asks · Employer's own words, not checked

Level: Mid level. The posting asks for 3+ years of experience.

Must have

• What We’re Looking for (Minimum Qualifications)
• U.S. citizenship required for this position due to the nature of the customers assigned to this role
• 3+ years of experience troubleshooting SSL, SAML, HTTP, and TCP/IP, with extensive experience analyzing packet captures and HAR traces to resolve connectivity, application, and ne…
• Vendor certification such as CCNP, CompTIA Security+, or equivalent
• The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based o…

Conditions

• In-office perks, and more!
• Learn more about Zscaler's hybrid working model and benefits here .

Main duties

• Partner with Engineering and assist customers with testing or troubleshooting
• Help develop ongoing training programs for the department and mentor other engineers on advanced troubleshooting, debugging, and case management skills

Lines copied from the posting, not rewritten. "Preferred" or "nice to have" items are not listed as must-haves.

How it compares · Compared by JoRoute from listings

• Typical listed pay for engineer jobs across the U.S.: $160k a year (2,854 listings, 112 employers). This listing is 27% lower.
• Across Zscaler's 165 open listings, 32% of those with a posting date were first posted more than 60 days ago. How Zscaler hires

What nobody outside the employer knows · Not known

• Whether the role is already filled or on hold: employers often leave listings up.
• How many people applied, and who reads the applications.
• Where in the published range an offer would land.

Ask before you apply

1. Is the role fully remote, and from which states can I work?
2. What are the interview steps, and when should I expect to hear back?

Share this brief

Send it to someone whose opinion you trust. They can open it without an account, and nothing about you is in the link.

Email itText it

To keep a copy, use your browser's Print or Share button.

Next steps

Apply on the employer's page Full listingDoes my CV fit?Practise the interviewShould I apply?

Got a message about this job asking for money or documents? Check the message first.

Keep looking

• All 165 open Zscaler jobs, and how Zscaler hires.
• Saw a job somewhere else? Check if the employer still lists it.
• Search every job JoRoute reads from employers' own job boards. No account needed.