Job brief: Customer Success Operations Analyst

What JoRoute checked · Checked by JoRoute

• Listed on Klaviyo's own job board. JoRoute does not take listings from job ads or recruiters.
• First seen by JoRoute 2026-11-06 (1 day ago); last confirmed on the board 2026-11-07.
• The apply link opens klaviyo.com, the address Klaviyo's board gives for this job.
• No other listing with this title and place on this board in the last 90 days.
• No layoff notices (WARN) under this name in the state files JoRoute reads.

What the listing says · Employer's own words, not checked

• Pay: $73,600 to $110,400 a year
• Job type: Not stated
• Where: Boston, MA; Denver, CO; San Francisco, CA · Boston
• Posted: 2026-11-05

What the job asks · Employer's own words, not checked

Level: Senior. The posting asks for 5 years of experience.

Must have

• The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations.

Conditions

• This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in…
• We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual o…

Main duties

• Capacity, coverage, and assignments
• Maintain headcount and capacity models, and keep them current as hiring, attrition, and book growth change the picture.
• Support account assignment and territory planning for CS leadership: model options, run quarterly rebalancing, and carry out reassignments when someone leave…
• Keep assignment data clean and consistent across Salesforce, Gainsight, and reporting, so what the field sees matches what leadership sees.
• Flag where coverage doesn't match customer value or risk, and recommend how to fix it.

Lines copied from the posting, not rewritten. "Preferred" or "nice to have" items are not listed as must-haves.

How it compares · Compared by JoRoute from listings

• Typical listed pay for data and analytics jobs in San Francisco, CA: $174k a year (146 listings, 26 employers). This listing is 47% lower.
• Across Klaviyo's 127 open listings, 35% of those with a posting date were first posted more than 60 days ago. How Klaviyo hires

What nobody outside the employer knows · Not known

• Whether the role is already filled or on hold: employers often leave listings up.
• How many people applied, and who reads the applications.
• Where in the published range an offer would land.

Ask before you apply

1. Which of the listed places is this role based in?
2. What are the interview steps, and when should I expect to hear back?

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Next steps

Apply on the employer's page Full listingDoes my CV fit?Practise the interviewShould I apply?

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• 225 more data and analytics jobs within 25 miles, on the job map with pay.
• All 127 open Klaviyo jobs, and how Klaviyo hires.
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