Job brief: Fraud Specialist, Supplier Operations & Governance

What JoRoute checked · Checked by JoRoute

• Listed on Twilio's own job board. JoRoute does not take listings from job ads or recruiters.
• First seen by JoRoute 2026-11-12 (today); last confirmed on the board 2026-11-12.
• The apply link opens job-boards.greenhouse.io, the address Twilio's board gives for this job.
• No other listing with this title and place on this board in the last 90 days.
• No layoff notices (WARN) under this name in the state files JoRoute reads.

What the listing says · Employer's own words, not checked

• Pay: Not published
• Job type: Not stated
• Where: Remote · Remote - Canada · Remote - US
• Posted: 2026-10-19

What the job asks · Employer's own words, not checked

Level: Senior. The posting asks for 8+ years of experience.

Must have

• Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply.
• 8+ years of professional experience in telecom operations, fraud operations, customer success, vendor management, procurement, collections, or consulting.
• For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
• Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Conditions

• Unlike a traditional billing or collections role focused on routine outreach or simple invoice review, this position is a hybrid of financial investigation, root cause analysis, a…

Main duties

• Advise account managers, accounting, and management on best practices to handle billing disputes
• Negotiate with customers and carriers with an understanding of resolution levers available as per contractual terms and industry norms
• Identify, analyze, and handle fraudulent misuse (such as Artificially Inflated Traffic) and billing errors (such as rate differences) with both vendors and c…
• Own the end-to-end lifecycle of customer and vendor disputes from intake of disputes to initiating disputes, tracking progress, and ensuring timely, document…
• Uncover and resolve discrepancies, overcharges, and unpaid balances with carriers and customers due to quantities, rates, currency, and other root causes

Lines copied from the posting, not rewritten. "Preferred" or "nice to have" items are not listed as must-haves.

How it compares · Compared by JoRoute from listings

• Across Twilio's 44 open listings, 18% of those with a posting date were first posted more than 60 days ago. How Twilio hires

What nobody outside the employer knows · Not known

• Whether the role is already filled or on hold: employers often leave listings up.
• How many people applied, and who reads the applications.
• The pay an offer would carry.

Ask before you apply

1. What is the pay range for this role?
2. Is the role fully remote, and from which states can I work?
3. What are the interview steps, and when should I expect to hear back?

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Next steps

Apply on the employer's page Full listingDoes my CV fit?Practise the interviewShould I apply?

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