Job brief: Team Lead, Market Operations - University Park, IL

What JoRoute checked · Checked by JoRoute

• Listed on Carvana's own job board. JoRoute does not take listings from job ads or recruiters.
• First seen by JoRoute 2026-11-04 (3 days ago); last confirmed on the board 2026-11-07.
• The apply link opens carvana.com, the address Carvana's board gives for this job.
• The same title for the same place was listed 1 other time on this board in the last 90 days: several openings, or a re-posted job.
• No layoff notices (WARN) under this name in the state files JoRoute reads.

What the listing says · Employer's own words, not checked

• Pay: Not published
• Job type: Not stated
• Where: Anywhere, USA · University Park, IL
• Posted: 2026-07-09 · over 60 days ago

Illinois requires many employers to include pay in job postings; whether that covers this job depends on the law's rules.

What the job asks · Employer's own words, not checked

Level: Lead / staff. The title says "Lead".

Must have

• Bachelor degree or 5+ years experience with document processing including medical billing, paralegal or similar experience required.
• Must be at least 18 years of age and have a valid driver’s license.
• Must have a clean driving record with no DUIs and no more than two moving violations in the last 3 years.
• Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.

Conditions

• Ability to work variable schedule(s) as necessary, including weekends.
• A great wellness program to keep you healthy and happy both physically and mentally.
• Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.
• All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national or…

Main duties

• Participate in the development of strategic plans, goals, and objectives, ensuring alignment with those of Market Operations and company.
• Work with senior management to define documentation accuracy goals and objectives.
• Manage and appraise the accuracy and completeness of all customer paperwork within the hub, determining and directing corrective action as needed.
• Assist with customers as needed via phone, email, and text to obtain information necessary to accurately complete customer paperwork and vehicle titling and …
• Partner with the Regulatory Compliance team to create and maintain compliance best practices within your hub.

Lines copied from the posting, not rewritten. "Preferred" or "nice to have" items are not listed as must-haves.

How it compares · Compared by JoRoute from listings

• Across Carvana's 1,677 open listings, 26% of those with a posting date were first posted more than 60 days ago. How Carvana hires

What nobody outside the employer knows · Not known

• Whether the role is already filled or on hold: employers often leave listings up.
• How many people applied, and who reads the applications.
• The pay an offer would carry.

Ask before you apply

1. What is the pay range for this role? (Illinois requires many employers to post it.)
2. Is this role still open, and when do you hope to fill it?
3. How many people are you hiring for this role, and is it a new opening or a re-posted one?
4. Which of the listed places is this role based in?
5. What are the interview steps, and when should I expect to hear back?

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