Job brief: AVP, Commercial and Scale Customer Success

What JoRoute checked · Checked by JoRoute

• Listed on Sigma Computing's own job board. JoRoute does not take listings from job ads or recruiters.
• First seen by JoRoute 2026-11-04 (3 days ago); last confirmed on the board 2026-11-07.
• The apply link opens job-boards.greenhouse.io, the address Sigma Computing's board gives for this job.
• No other listing with this title and place on this board in the last 90 days.
• No layoff notices (WARN) under this name in the state files JoRoute reads.

What the listing says · Employer's own words, not checked

• Pay: $210,000 to $240,000 a year
• Job type: Not stated
• Where: San Francisco, CA · NYC · San Francisco
• Posted: 2026-10-03

What the job asks · Employer's own words, not checked

Level: Not stated. The posting does not state a level or years of experience.

Conditions

• Experience building digital-only or hybrid engagement models from the ground up with close collaboration with Marketing and Product on in-product nudges, lifecycle campaigns, and …
• Note: We have an in-office work environment in all our offices in SF, NYC, London and Sydney. All roles have a 25% travel expectation unless explicitly stated otherwise.

Main duties

• Lead the Commercial, Scale & Digital strategy. Translate company goals into an operating plan, processes, and success metrics across all three segments.
• Own the outcomes that matter (GRR/NRR, adoption, time-to-value, and expansion) with a rigorous, KPI-driven operating cadence and reporting.
• Design segment-specific engagement models with repeatable and predictable onboarding, adoption, and expansion motions tailored to each segment's customers an…
• Identify and drive programs and initiatives to deliver to company priorities and improve the team’s ability to predictably drive customer and revenue outcomes.
• Build and deploy scaled, AI-driven capabilities (i.e., agents, automations, self-serve journeys, webinars, one-to-many workshops, etc.) that extend high-qual…

Lines copied from the posting, not rewritten. "Preferred" or "nice to have" items are not listed as must-haves.

How it compares · Compared by JoRoute from listings

• Typical listed pay for customer service jobs in New York, NY: $149k a year (17 listings, 9 employers). This listing is 52% higher.
• Across Sigma Computing's 69 open listings, 75% of those with a posting date were first posted more than 60 days ago. How Sigma Computing hires

What nobody outside the employer knows · Not known

• Whether the role is already filled or on hold: employers often leave listings up.
• How many people applied, and who reads the applications.
• Where in the published range an offer would land.

Ask before you apply

1. Which of the listed places is this role based in?
2. What are the interview steps, and when should I expect to hear back?

Share this brief

Send it to someone whose opinion you trust. They can open it without an account, and nothing about you is in the link.

Email itText it

To keep a copy, use your browser's Print or Share button.

Next steps

Apply on the employer's page Full listingDoes my CV fit?Practise the interviewShould I apply?

Got a message about this job asking for money or documents? Check the message first.

Keep looking

• 33 more customer service jobs within 25 miles, on the job map with pay.
• All 69 open Sigma Computing jobs, and how Sigma Computing hires.
• Saw a job somewhere else? Check if the employer still lists it.
• Search every job JoRoute reads from employers' own job boards. No account needed.