Job brief: Fraud and Disputes Vendor Management Specialist

What JoRoute checked · Checked by JoRoute

• Listed on Robinhood's own job board. JoRoute does not take listings from job ads or recruiters.
• First seen by JoRoute 2026-11-11 (today); last confirmed on the board 2026-11-11.
• The apply link opens boards.greenhouse.io, the address Robinhood's board gives for this job.
• No other listing with this title and place on this board in the last 90 days.
• No layoff notices (WARN) under this name in the state files JoRoute reads.

What the listing says · Employer's own words, not checked

• Pay: $31 to $37 an hour
• Job type: Not stated
• Where: Chicago, IL; Denver, CO; Lake Mary, FL; Westlake, TX · Chicago, IL · Denver, CO +2
• Posted: 2026-11-10

What the job asks · Employer's own words, not checked

Level: Mid level. The posting asks for 2+ years of experience.

Must have

• This role is based in our Chicago, IL, Denver, CO, Lake Mary, FL and Westlake, TX offices with in-person attendance expected at least 3 days per week.
• 2+ years of experience in vendor management, BPO operations, workforce management, operations, or a related role.

Conditions

• If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading.
• Generous time away including company holidays, paid time off, sick time, parental leave, and more!

Main duties

• Manage day-to-day relationships with external operations partners and serve as a primary point of contact for operational needs.
• Monitor vendor performance across key metrics including SLA, productivity, quality, customer experience, attendance, and staffing.
• Lead recurring vendor performance reviews and ensure risks, trends, and opportunities have clear owners and action plans.
• Partner with Operations leaders and vendors on capacity planning, staffing forecasts, schedules, hiring, and training needs.
• Ensure vendors are prepared for new products, processes, policies, tooling changes, and volume growth.

Lines copied from the posting, not rewritten. "Preferred" or "nice to have" items are not listed as must-haves.

How it compares · Compared by JoRoute from listings

• Across Robinhood's 41 open listings, 7% of those with a posting date were first posted more than 60 days ago. How Robinhood hires

What nobody outside the employer knows · Not known

• Whether the role is already filled or on hold: employers often leave listings up.
• How many people applied, and who reads the applications.
• Where in the published range an offer would land.

Ask before you apply

1. Which of the listed places is this role based in?
2. What are the interview steps, and when should I expect to hear back?

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Next steps

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