Job brief: Customer Success Manager - East

What JoRoute checked · Checked by JoRoute

• Listed on GitLab's own job board. JoRoute does not take listings from job ads or recruiters.
• First seen by JoRoute 2026-11-05 (2 days ago); last confirmed on the board 2026-11-07.
• The apply link opens job-boards.greenhouse.io, the address GitLab's board gives for this job.
• No other listing with this title and place on this board in the last 90 days.
• No layoff notices (WARN) under this name in the state files JoRoute reads.

What the listing says · Employer's own words, not checked

• Pay: $85,200 to $144,000 a year
• Job type: Not stated
• Where: Remote · Remote, North America · North America
• Posted: 2026-06-23 · over 60 days ago

What the job asks · Employer's own words, not checked

Level: Manager. The title says "Manager".

Must have

• Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license.
• many successful candidates do not meet every single requirement.

Main duties

• Build and maintain a trusted advisor relationship with each assigned customer, focusing on adoption, measurable outcomes, and long-term satisfaction with Git…
• Assist customers with expert deployment guidance, operational best practices, and establishing a GitLab Center of Excellence within their organization.
• Lead and participate in workshops to help customers understand and use the full value of the GitLab solution across their software development lifecycle.
• Collaborate closely with Product Management, Engineering, Sales, and Professional Services to streamline issue resolution, share customer feedback, and align…

Lines copied from the posting, not rewritten. "Preferred" or "nice to have" items are not listed as must-haves.

How it compares · Compared by JoRoute from listings

• Typical listed pay for customer service jobs across the U.S.: $119k a year (171 listings, 28 employers). This listing pays about the same.
• Across GitLab's 125 open listings, 22% of those with a posting date were first posted more than 60 days ago. How GitLab hires

What nobody outside the employer knows · Not known

• Whether the role is already filled or on hold: employers often leave listings up.
• How many people applied, and who reads the applications.
• Where in the published range an offer would land.

Ask before you apply

1. Is this role still open, and when do you hope to fill it?
2. Is the role fully remote, and from which states can I work?
3. What are the interview steps, and when should I expect to hear back?

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Next steps

Apply on the employer's page Full listingDoes my CV fit?Practise the interviewShould I apply?

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