Job brief: CSM, Enterprise | Lifecycle

What JoRoute checked · Checked by JoRoute

• Listed on Ramp's own job board. JoRoute does not take listings from job ads or recruiters.
• First seen by JoRoute 2026-11-13 (today); last confirmed on the board 2026-11-13.
• The apply link opens jobs.ashbyhq.com, the address Ramp's board gives for this job.
• No other listing with this title and place on this board in the last 90 days.
• No layoff notices (WARN) under this name in the state files JoRoute reads.

What the listing says · Employer's own words, not checked

• Pay: $182,000 to $278,000 a year
• Job type: Full-time
• Where: Remote · New York, NY (HQ) · San Francisco, CA
• Posted: 2026-11-13

What the job asks · Employer's own words, not checked

Level: Senior. The posting asks for 7+ years of experience.

Must have

• A finance background is not required — fluency is.
• 7+ years in enterprise customer success, account management, or consulting — You've spent enough time with complex organizations and senior stakeholders that it's second nature.

Conditions

• Budget for intra-office travel
• In-office perks: lunch, snacks, drinks, and more
• Relocation expense coverage to NYC or SF (if needed)

Main duties

• Own the post-implementation experience for a book of enterprise customers, with clear accountability for sustained adoption, customer satisfaction, and renew…
• Drive sustained adoption by understanding each customer's goals and guiding them toward the workflows that improve outcomes for their business — including th…
• Act as each customer's expert in finance workflows: understand how they run their business, advise on decisions as their needs change, and make the value of …
• Build multi-threaded relationships across every account and partner with Account Management on executive relationships, so the account stays steady through c…
• Partner with Account Management on QBRs and executive business reviews, quantifying Ramp's impact in the language CFOs and Controllers care about — close cyc…

Lines copied from the posting, not rewritten. "Preferred" or "nice to have" items are not listed as must-haves.

How it compares · Compared by JoRoute from listings

• Across Ramp's 39 open listings, 0% of those with a posting date were first posted more than 60 days ago. How Ramp hires

What nobody outside the employer knows · Not known

• Whether the role is already filled or on hold: employers often leave listings up.
• How many people applied, and who reads the applications.
• Where in the published range an offer would land.

Ask before you apply

1. Is the role fully remote, and from which states can I work?
2. What are the interview steps, and when should I expect to hear back?

Share this brief

Send it to someone whose opinion you trust. They can open it without an account, and nothing about you is in the link.

Email itText it

To keep a copy, use your browser's Print or Share button.

Next steps

Apply on the employer's page Full listingDoes my CV fit?Practise the interviewShould I apply?

Got a message about this job asking for money or documents? Check the message first.

Keep looking

• All 39 open Ramp jobs, and how Ramp hires.
• Saw a job somewhere else? Check if the employer still lists it.
• Search every job JoRoute reads from employers' own job boards. No account needed.