Job brief: Dispatch Lead

What JoRoute checked · Checked by JoRoute

• Listed on Via's own job board. JoRoute does not take listings from job ads or recruiters.
• First seen by JoRoute 2026-11-04 (3 days ago); last confirmed on the board 2026-11-07.
• The apply link opens job-boards.greenhouse.io, the address Via's board gives for this job.
• No other listing with this title and place on this board in the last 90 days.
• No layoff notices (WARN) under this name in the state files JoRoute reads.

What the listing says · Employer's own words, not checked

• Pay: $55,000 to $68,000 a year
• Job type: Not stated
• Where: Park City, UT · Park City
• Posted: 2026-09-29

What the job asks · Employer's own words, not checked

Level: Lead / staff. The title says "Lead".

Must have

• This is an in-person position based in Park City five days per week. Weekend availability may be required based on operational needs.
• 3+ years of people management experience leading frontline operations, customer support, dispatch, call-center, logistics / transportation, or similarly fast-paced teams

Main duties

• Lead, develop, and manage a team of frontline agents responsible for customer support and dispatch operations
• Serve as the primary escalation point for complex customer and operational issues, making thoughtful decisions in real time with limited guidance
• Own team performance metrics across customer experience, operational outcomes, quality, productivity, and service levels
• Ensure riders receive empathetic, high-quality support while maintaining efficiency and responsiveness across all contact channels
• Oversee dispatch operations to ensure all service commitments are fulfilled through proactive problem solving and resource coordination

Lines copied from the posting, not rewritten. "Preferred" or "nice to have" items are not listed as must-haves.

How it compares · Compared by JoRoute from listings

• Across Via's 136 open listings, 53% of those with a posting date were first posted more than 60 days ago. How Via hires

What nobody outside the employer knows · Not known

• Whether the role is already filled or on hold: employers often leave listings up.
• How many people applied, and who reads the applications.
• Where in the published range an offer would land.

Ask before you apply

1. Which of the listed places is this role based in?
2. What are the interview steps, and when should I expect to hear back?

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Next steps

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