Job brief: IT Support Engineer

What JoRoute checked · Checked by JoRoute

• Listed on HelloFresh's own job board. JoRoute does not take listings from job ads or recruiters.
• First seen by JoRoute 2026-11-11 (today); last confirmed on the board 2026-11-11.
• The apply link opens careers.hellofresh.com, the address HelloFresh's board gives for this job.
• No other listing with this title and place on this board in the last 90 days.
• No layoff notices (WARN) under this name in the state files JoRoute reads.

What the listing says · Employer's own words, not checked

• Pay: $79,538 to $88,375 a year
• Job type: Not stated
• Where: New York, NY, United States
• Posted: 2026-07-02 · over 60 days ago

What the job asks · Employer's own words, not checked

Level: Senior. The posting asks for 5 years of experience.

Must have

• Be the face of the IT Support team and provide Tier 1 and Tier 2 support to all HelloFresh Canada employeesMaintain our office hardware landscape including device and license mana…
• Bachelor's degree in Information Technology, Computer Science or relevant experience. (IT-related certifications are desirable).
• 3-5 years’ experience in a technical support or helpdesk role

Main duties

• Be the face of the IT Support team and provide Tier 1 and Tier 2 support to all HelloFresh Canada employeesMaintain our office hardware landscape including d…
• Deploy new hardware, software and accounts to our employees
• Help transform the IT Support department by implementing automation and new workflows
• Contribute to ongoing system and process documentation efforts
• Be the go-to-person regarding audio/video-systems and event-livestreams

Lines copied from the posting, not rewritten. "Preferred" or "nice to have" items are not listed as must-haves.

How it compares · Compared by JoRoute from listings

• Typical listed pay for it and help desk jobs in New York, NY: $141k a year (23 listings, 12 employers). This listing is 40% lower.
• Across HelloFresh's 119 open listings, 34% of those with a posting date were first posted more than 60 days ago. How HelloFresh hires

What nobody outside the employer knows · Not known

• Whether the role is already filled or on hold: employers often leave listings up.
• How many people applied, and who reads the applications.
• Where in the published range an offer would land.

Ask before you apply

1. Is this role still open, and when do you hope to fill it?
2. What are the interview steps, and when should I expect to hear back?

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Next steps

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• 31 more it and help desk jobs within 25 miles, on the job map with pay.
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