Job brief: Trust & Safety Specialist

What JoRoute checked · Checked by JoRoute

• Listed on Instawork's own job board. JoRoute does not take listings from job ads or recruiters.
• First seen by JoRoute 2026-11-04 (4 days ago); last confirmed on the board 2026-11-08.
• The apply link opens job-boards.greenhouse.io, the address Instawork's board gives for this job.
• No other listing with this title and place on this board in the last 90 days.
• No layoff notices (WARN) under this name in the state files JoRoute reads.

What the listing says · Employer's own words, not checked

• Pay: $90,000 to $100,000 a year
• Job type: Not stated
• Where: San Francisco, California, United States · San Francisco
• Posted: 2026-03-18 · over 60 days ago

What the job asks · Employer's own words, not checked

Level: Mid level. The posting asks for 3+ years of experience.

Must have

• To excel at the scale we operate, you must be highly proficient in modern operational leverage.
• The Master Investigator: You have a "detective" mindset. You know how to weigh conflicting evidence, identify biases, and reach a fair conclusion under pressure.
• Experience: 3+ years in Trust & Safety, Operations, or Compliance. Experience communicating with external stakeholders (clients, legal, or law enforcement) is a must.

Conditions

• Flexible paid time off and paid company holidays
• We're not just helping fill shifts, we're supporting local economies—and we're just getting started!

Main duties

• Lead Complex Investigations: Your primary focus is the end-to-end resolution of safety incidents.

Lines copied from the posting, not rewritten. "Preferred" or "nice to have" items are not listed as must-haves.

How it compares · Compared by JoRoute from listings

• Across Instawork's 16 open listings, 81% of those with a posting date were first posted more than 60 days ago. How Instawork hires

What nobody outside the employer knows · Not known

• Whether the role is already filled or on hold: employers often leave listings up.
• How many people applied, and who reads the applications.
• Where in the published range an offer would land.

Ask before you apply

1. Is this role still open, and when do you hope to fill it?
2. Which of the listed places is this role based in?
3. What are the interview steps, and when should I expect to hear back?

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Next steps

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