Job brief: Senior Product Manager, Technical Services Engineering

What JoRoute checked · Checked by JoRoute

• Listed on MongoDB's own job board. JoRoute does not take listings from job ads or recruiters.
• First seen by JoRoute 2026-11-04 (6 days ago); last confirmed on the board 2026-11-10.
• The apply link opens mongodb.com, the address MongoDB's board gives for this job.
• No other listing with this title and place on this board in the last 90 days.
• No layoff notices (WARN) under this name in the state files JoRoute reads.

What the listing says · Employer's own words, not checked

• Pay: $126,000 to $248,000 a year
• Job type: Not stated
• Where: Austin; New York City; Palo Alto; Seattle · Palo Alto
• Posted: 2026-06-22 · over 60 days ago

What the job asks · Employer's own words, not checked

Level: Manager. The title says "Manager".

Must have

• 8+ years of Product Management experience in enterprise SaaS or cloud platforms
• Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience)

Conditions

• We are looking to speak to candidates who are based in Austin, Seattle, Palo Alto and New York for our hybrid working model.

Main duties

• Proven experience modernizing Technical Support platforms including developer tooling, including but not limited to knowledge sharing, workforce planning, wo…
• Strong understanding of end-to-end support user journey, including case creation and management, omni-channel case routing, prioritization, system integratio…
• Expertise in customer and support agent journeys, support processes, and operational workflows, with a track record of large-scale digital transformations an…
• Extensive knowledge of integration patterns across Salesforce Sales Cloud, Service Cloud, external support portals, developer tooling and analytics platforms…
• Broad understanding of the post-sales milestones spanning Professional Services, Technical Support, and Solution Architects with the ability to design soluti…

Lines copied from the posting, not rewritten. "Preferred" or "nice to have" items are not listed as must-haves.

How it compares · Compared by JoRoute from listings

• Typical listed pay for engineer jobs in New York, NY: $209k a year (370 listings, 34 employers). This listing is 10% lower.
• Across MongoDB's 127 open listings, 50% of those with a posting date were first posted more than 60 days ago. How MongoDB hires

What nobody outside the employer knows · Not known

• Whether the role is already filled or on hold: employers often leave listings up.
• How many people applied, and who reads the applications.
• Where in the published range an offer would land.

Ask before you apply

1. Is this role still open, and when do you hope to fill it?
2. Which of the listed places is this role based in?
3. What are the interview steps, and when should I expect to hear back?

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