Job brief: Staff Software Engineer, Support Technology

What JoRoute checked · Checked by JoRoute

• Listed on Anthropic's own job board. JoRoute does not take listings from job ads or recruiters.
• First seen by JoRoute 2026-11-13 (today); last confirmed on the board 2026-11-13.
• The apply link opens job-boards.greenhouse.io, the address Anthropic's board gives for this job.
• No other listing with this title and place on this board in the last 90 days.
• No layoff notices (WARN) under this name in the state files JoRoute reads.

What the listing says · Employer's own words, not checked

• Pay: $405,000 to $485,000 a year
• Job type: Not stated
• Where: San Francisco, CA | New York City, NY | Seattle, WA · San Francisco, CA
• Posted: 2026-11-12

What the job asks · Employer's own words, not checked

Level: Lead / staff. The title says "Staff".

Must have

• 8+ years building backend or platform systems in production, including 3+ years leading large-scale, complex projects or teams as an engineer or tech lead
• Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience
• Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience
• Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position

Conditions

• Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

Main duties

• Improve the product experience at the root: Build agents that spot where customers keep getting stuck and find the root cause, then ship the fix or drive it …
• Make our support agents reliable first responders: Build the tools, APIs, and safe, audited workflows our Claude-powered support agents use for common fixes,…
• Build the platform foundations: Create a reliable support platform that scales with our growth, including the experience and tools for customers and speciali…
• Support enterprise and partner channels: Extend support to business customers, admins, and partner-sold customers, including cases that start outside our own…
• Raise the bar and build with Claude: Set standards for reliability, observability, testing, and rollouts, mentor engineers, and use Claude heavily in your ow…

Lines copied from the posting, not rewritten. "Preferred" or "nice to have" items are not listed as must-haves.

How it compares · Compared by JoRoute from listings

• Typical listed pay for software engineer jobs in New York, NY: $205k a year (170 listings, 21 employers). This listing is 117% higher.
• Across Anthropic's 540 open listings, 55% of those with a posting date were first posted more than 60 days ago. How Anthropic hires

What nobody outside the employer knows · Not known

• Whether the role is already filled or on hold: employers often leave listings up.
• How many people applied, and who reads the applications.
• Where in the published range an offer would land.

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1. Which of the listed places is this role based in?
2. What are the interview steps, and when should I expect to hear back?

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