Job brief: Customer Experience Team Lead, RHM Executive Office

What JoRoute checked · Checked by JoRoute

• Listed on Robinhood's own job board. JoRoute does not take listings from job ads or recruiters.
• First seen by JoRoute 2026-11-06 (2 days ago); last confirmed on the board 2026-11-08.
• The apply link opens boards.greenhouse.io, the address Robinhood's board gives for this job.
• No other listing with this title and place on this board in the last 90 days.
• No layoff notices (WARN) under this name in the state files JoRoute reads.

What the listing says · Employer's own words, not checked

• Pay: $44 to $52 an hour
• Job type: Not stated
• Where: Denver, CO; Westlake, TX · Westlake, TX
• Posted: 2026-11-05

What the job asks · Employer's own words, not checked

Level: Lead / staff. The title says "Lead".

Must have

• This role is based in our Westlake, TX office or Denver, CO, with in-person attendance expected at least 3 days a week.

Conditions

• If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading.
• Employees will work either five 8-hour shifts or four 10-hour shifts per week, depending on business needs.
• Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!

Main duties

• Serve as a technical subject matter expert, providing guidance and coaching on complex customer complaints, investigations, and escalations.
• Develop team capabilities through hands-on coaching, case reviews, knowledge sharing, and actionable feedback that strengthens quality, judgment, and resolut…
• Support daily operations by monitoring case queues, prioritizing time-sensitive matters, and ensuring cases are assigned, progressed, and resolved within est…
• Monitor case quality, productivity, and operational trends, identifying opportunities to improve team performance, processes, and the customer experience.
• Partner with the Customer Experience Manager to reinforce operational standards, drive accountability, and support continuous improvement initiatives.

Lines copied from the posting, not rewritten. "Preferred" or "nice to have" items are not listed as must-haves.

How it compares · Compared by JoRoute from listings

• Across Robinhood's 132 open listings, 30% of those with a posting date were first posted more than 60 days ago. How Robinhood hires

What nobody outside the employer knows · Not known

• Whether the role is already filled or on hold: employers often leave listings up.
• How many people applied, and who reads the applications.
• Where in the published range an offer would land.

Ask before you apply

1. Which of the listed places is this role based in?
2. What are the interview steps, and when should I expect to hear back?

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Next steps

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