Job brief: Associate Director, Service Engineering

What JoRoute checked · Checked by JoRoute

• Listed on Natera's own job board. JoRoute does not take listings from job ads or recruiters.
• First seen by JoRoute 2026-11-04 (4 days ago); last confirmed on the board 2026-11-08.
• The apply link opens job-boards.greenhouse.io, the address Natera's board gives for this job.
• No other listing with this title and place on this board in the last 90 days.
• No layoff notices (WARN) under this name in the state files JoRoute reads.

What the listing says · Employer's own words, not checked

• Pay: Not published
• Job type: Not stated
• Where: Austin, TX · US - TX - Austin
• Posted: 2026-09-25

What the job asks · Employer's own words, not checked

Level: Manager. The title says "Director".

Must have

• 8+ years of experience in service engineering, engineering roles
• 5+ years of people management experience leading technical teams

Conditions

• Oversee on-call rotations, escalation paths, and operational playbooks

Main duties

• Leadership & Team Development
• Lead, mentor, and scale a team of Service Engineers / SREs supporting clinical production systems
• Establish clear expectations around ownership, on-call readiness, and operational excellence
• Drive hiring, onboarding, performance management, and career growth
• Foster a blameless, learning-oriented culture focused on patient impact and reliability

Lines copied from the posting, not rewritten. "Preferred" or "nice to have" items are not listed as must-haves.

How it compares · Compared by JoRoute from listings

• Typical listed pay for engineer jobs in Austin, TX: $174k a year (131 listings, 14 employers). This listing does not publish pay to compare.
• Across Natera's 220 open listings, 31% of those with a posting date were first posted more than 60 days ago. How Natera hires

What nobody outside the employer knows · Not known

• Whether the role is already filled or on hold: employers often leave listings up.
• How many people applied, and who reads the applications.
• The pay an offer would carry.

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2. Which of the listed places is this role based in?
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Next steps

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