Job brief: Omnichannel Customer Support Program Manager

What JoRoute checked · Checked by JoRoute

• Listed on Flexport's own job board. JoRoute does not take listings from job ads or recruiters.
• First seen by JoRoute 2026-11-13 (today); last confirmed on the board 2026-11-13.
• The apply link opens job-boards.greenhouse.io, the address Flexport's board gives for this job.
• No other listing with this title and place on this board in the last 90 days.
• No layoff notices (WARN) under this name in the state files JoRoute reads.

What the listing says · Employer's own words, not checked

• Pay: Not published
• Job type: Not stated
• Where: Dallas Warehouse
• Posted: 2026-11-13

What the job asks · Employer's own words, not checked

Level: Manager. The title says "Manager".

Must have

• Bachelor's degree in business administration, marketing, or related field.
• 5+ years of program management experience, preferably in customer support or a related role, with a proven record of delivering complex programs from concept to completion with me…
• Must be able to lift up to 49 pounds with or without reasonable accommodation.
• Must be willing and able to frequently push, pull, squat, bend, and reach.
• Must be able to stand/walk for up to 10-12 hours.
• Must be able to work in an environment where the noise level varies and can be loud.

Conditions

• All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, m…

Main duties

• Program Ownership and Strategy:
• Own omnichannel customer support programs from inception to execution, aligned to business goals and merchant needs.
• Develop strategies with cross-functional teams, incorporating stakeholder feedback and industry best practices.
• Drive implementation, overseeing timelines, resources, and budgets.
• Analyze ticket data to find the top contact drivers, size them by volume, handle time, and cost, and build a prioritized reduction roadmap with clear targets.

Lines copied from the posting, not rewritten. "Preferred" or "nice to have" items are not listed as must-haves.

How it compares · Compared by JoRoute from listings

• Typical listed pay for customer service jobs across the U.S.: $133k a year (156 listings, 21 employers). This listing does not publish pay to compare.
• Across Flexport's 91 open listings, 55% of those with a posting date were first posted more than 60 days ago. How Flexport hires

What nobody outside the employer knows · Not known

• Whether the role is already filled or on hold: employers often leave listings up.
• How many people applied, and who reads the applications.
• The pay an offer would carry.

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