Job brief: Staff, Technical Account Manager

What JoRoute checked · Checked by JoRoute

• Listed on Twilio's own job board. JoRoute does not take listings from job ads or recruiters.
• First seen by JoRoute 2026-11-04 (4 days ago); last confirmed on the board 2026-11-08.
• The apply link opens job-boards.greenhouse.io, the address Twilio's board gives for this job.
• No other listing with this title and place on this board in the last 90 days.
• No layoff notices (WARN) under this name in the state files JoRoute reads.

What the listing says · Employer's own words, not checked

• Pay: Not published
• Job type: Not stated
• Where: Remote · Remote - US
• Posted: 2026-11-04

What the job asks · Employer's own words, not checked

Level: Manager. The title says "Manager".

Must have

• Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply.
• 6 to 10+ years of relevant experience
• For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
• Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Conditions

• There will also be the potential need to volunteer for holiday coverage on a stipend basis.

Main duties

• Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams.
• Work with our customers' and partners' developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reachin…
• Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs.
• Understanding customer trends, analyzing patterns, driving betterments and reporting what you observe to the management team in order to better improve our s…

Lines copied from the posting, not rewritten. "Preferred" or "nice to have" items are not listed as must-haves.

How it compares · Compared by JoRoute from listings

• Typical listed pay for manager jobs across the U.S.: $161k a year (2,918 listings, 245 employers). This listing does not publish pay to compare.
• Across Twilio's 46 open listings, 24% of those with a posting date were first posted more than 60 days ago. How Twilio hires

What nobody outside the employer knows · Not known

• Whether the role is already filled or on hold: employers often leave listings up.
• How many people applied, and who reads the applications.
• The pay an offer would carry.

Ask before you apply

1. What is the pay range for this role?
2. Is the role fully remote, and from which states can I work?
3. What are the interview steps, and when should I expect to hear back?

Share this brief

Send it to someone whose opinion you trust. They can open it without an account, and nothing about you is in the link.

Email itText it

To keep a copy, use your browser's Print or Share button.

Next steps

Apply on the employer's page Full listingDoes my CV fit?Practise the interviewShould I apply?

Got a message about this job asking for money or documents? Check the message first.

Keep looking

• All 46 open Twilio jobs, and how Twilio hires.
• Saw a job somewhere else? Check if the employer still lists it.
• Search every job JoRoute reads from employers' own job boards. No account needed.