Job brief: Client Support Supervisor

What JoRoute checked · Checked by JoRoute

• Listed on Talkspace's own job board. JoRoute does not take listings from job ads or recruiters.
• First seen by JoRoute 2026-11-04 (3 days ago); last confirmed on the board 2026-11-07.
• The apply link opens talkspace.com, the address Talkspace's board gives for this job.
• No other listing with this title and place on this board in the last 90 days.
• No layoff notices (WARN) under this name in the state files JoRoute reads.

What the listing says · Employer's own words, not checked

• Pay: Not published
• Job type: Not stated
• Where: Remote · New York, NY (Remote) · Talkspace
• Posted: 2026-10-19

New York requires many employers to include pay in job postings; whether that covers this job depends on the law's rules.

What the job asks · Employer's own words, not checked

Level: Mid level. The posting asks for 2+ years of experience.

Must have

• Staff departmental specialty projects based on required skill set per focus area and volume needs; oversee the execution of duties + conduct periodic analysis of project effective…
• Report on your micro team’s production and quality performance on a weekly basis, noting trends and discussing required action plans for performance improvement.
• Actively monitor all CRM ticket inboxes/queues to ensure teams are meeting required first response times.
• Assist client support sta with duties where required.
• A Bachelor's degree from a four-year college or university.
• At least 2+ years direct experience managing and developing contact center support representatives, preferably in a telehealth environment.

Conditions

• Participate in the implementation of department performance metric targeting; work with key stakeholders to refine SLAs as business goals shift.
• Monthly Wellness Stipend to promote mental and physical self-care
• Individuals seeking employment at Talkspace are considered without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disabi…

Main duties

• Lead and develop a team of client support representatives from their first day at Talkspace through their last, ensuring the achievement of all outlined succ…
• Conduct 1:1 meetings and performance reviews with direct reports to help motivate them in their daily workload, while also driving team morale, and fostering…
• Staff departmental specialty projects based on required skill set per focus area and volume needs; oversee the execution of duties + conduct periodic analysi…
• Report on your micro team’s production and quality performance on a weekly basis, noting trends and discussing required action plans for performance improvem…
• Monitor departmental staffing levels through scheduling + gameplan mapping, suggest changes to help support daily operations, as needed.

Lines copied from the posting, not rewritten. "Preferred" or "nice to have" items are not listed as must-haves.

How it compares · Compared by JoRoute from listings

• Typical listed pay for manager jobs in New York, NY: $169k a year (616 listings, 56 employers). This listing does not publish pay to compare.
• Across Talkspace's 23 open listings, 39% of those with a posting date were first posted more than 60 days ago. How Talkspace hires

What nobody outside the employer knows · Not known

• Whether the role is already filled or on hold: employers often leave listings up.
• How many people applied, and who reads the applications.
• The pay an offer would carry.

Ask before you apply

1. What is the pay range for this role? (New York requires many employers to post it.)
2. Is the role fully remote, and from which states can I work?
3. What are the interview steps, and when should I expect to hear back?

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Next steps

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