Job brief: Senior L&D Specialist

What JoRoute checked · Checked by JoRoute

• Listed on Gusto's own job board. JoRoute does not take listings from job ads or recruiters.
• First seen by JoRoute 2026-11-07 (1 day ago); last confirmed on the board 2026-11-08.
• The apply link opens job-boards.greenhouse.io, the address Gusto's board gives for this job.
• No other listing with this title and place on this board in the last 90 days.
• No layoff notices (WARN) under this name in the state files JoRoute reads.

What the listing says · Employer's own words, not checked

• Pay: Not published
• Job type: Not stated
• Where: Atlanta, GA - Hybrid; Denver, CO - Hybrid; New York, NY - Hybrid; San Francisco, CA - Hybrid; Scottsdale, AZ - Hybrid · Denver, CO - Hybrid
• Posted: 2026-09-04 · over 60 days ago

What the job asks · Employer's own words, not checked

Level: Senior. The title says "Senior".

Must have

• 5+ years of L&D experience required.
• When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid emplo…

Conditions

• Facilitate in-person, virtual, and hybrid learning sessions, including live new hire cohorts, across at least six distinct and complex knowledge areas, demonstrating a deep unders…
• Ability to travel up to 50% of the time.
• Gusto has physical office spaces in Denver, San Francisco, and New York City.
• The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale.

Main duties

• Design and facilitate sessions that teach CX teams how to use AI tools responsibly and effectively in their daily workflows.
• Lead comprehensive course design efforts, driving innovation and continuous improvement in learning materials and methods to ensure they meet the evolving ne…
• Develop and manage high-level communication strategies for learning initiatives, collaborating with leadership and cross-functional teams to ensure alignment…
• Manage complex, high-visibility learning programs from end to end, with full accountability for program success, continuous improvement, and alignment with b…
• Monitor participant progress and engagement, proactively identifying and addressing potential barriers to success.

Lines copied from the posting, not rewritten. "Preferred" or "nice to have" items are not listed as must-haves.

How it compares · Compared by JoRoute from listings

• Across Gusto's 78 open listings, 42% of those with a posting date were first posted more than 60 days ago. How Gusto hires

What nobody outside the employer knows · Not known

• Whether the role is already filled or on hold: employers often leave listings up.
• How many people applied, and who reads the applications.
• The pay an offer would carry.

Ask before you apply

1. What is the pay range for this role?
2. Is this role still open, and when do you hope to fill it?
3. Which of the listed places is this role based in?
4. What are the interview steps, and when should I expect to hear back?

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Next steps

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