Job brief: Shift Lead | Philadelphia

What JoRoute checked · Checked by JoRoute

• Listed on Blank Street's own job board. JoRoute does not take listings from job ads or recruiters.
• First seen by JoRoute 2026-11-13 (today); last confirmed on the board 2026-11-13.
• The apply link opens job-boards.greenhouse.io, the address Blank Street's board gives for this job.
• The same title for the same place was listed 3 other times on this board in the last 90 days: several openings, or a re-posted job.
• No layoff notices (WARN) under this name in the state files JoRoute reads.

What the listing says · Employer's own words, not checked

• Pay: Not published
• Job type: Not stated
• Where: Philadelphia, PA · Philadelphia
• Posted: 2026-11-13

What the job asks · Employer's own words, not checked

Level: Lead / staff. The title says "Lead".

Must have

• 1. Be our Ultimate Product Master
• Explain our menu: Talk customers through our classics, signatures and limited-time drinks and guide them to the right one. That means you are required to showcase product knowledg…
• Open and close the store: Open and close the store on your own (including required checklists and procedures), and run the store whenever your GM is not in.
• Prepare the shift: Batch ingredients (matcha and syrups), stock required quantities (milk, ice and front of house storage), and keep the counter clutter-free before every shift.
• Run daily checks & troubleshoot: Complete safety and cleaning checklists every shift, troubleshoot equipment where required, and escalate unresolved issues to your GM.
• At least 1 year of experience in a customer service leadership position (e.g. Shift Leader, Shift Supervisor, Key Holder), preferably in hospitality, coffee, or beverage

Conditions

• As a Shift Lead, you’ll play a key role in bringing our mission to life.
• You’ll lead by example on the floor, ensure smooth operations during your shift, and create an environment where both customers and Baristas feel valued.
• Coach your peers: Coach Baristas on recipes, technique and the latte art heart behind the bar, so every drink on your shift hits the standard.
• 2. Run the Shift

Main duties

• Prepare the shift: Batch ingredients (matcha and syrups), stock required quantities (milk, ice and front of house storage), and keep the counter clutter-free…
• Manage inventory and waste on your shift: Receive and organize stock, support your GM on ordering and counts (and own them in your GM’s absence), and keep wa…
• Lead the Customer Experience
• Resolve customer issues: Handle customer issues on the spot with care, and escalate to your GM as needed.
• Train new hires: Execute the onboarding plan set by your GM and train new hires on a day-to-day at every station during your shift.

Lines copied from the posting, not rewritten. "Preferred" or "nice to have" items are not listed as must-haves.

How it compares · Compared by JoRoute from listings

• Across Blank Street's 41 open listings, 17% of those with a posting date were first posted more than 60 days ago. How Blank Street hires

What nobody outside the employer knows · Not known

• Whether the role is already filled or on hold: employers often leave listings up.
• How many people applied, and who reads the applications.
• The pay an offer would carry.

Ask before you apply

1. What is the pay range for this role?
2. How many people are you hiring for this role, and is it a new opening or a re-posted one?
3. Which of the listed places is this role based in?
4. What are the interview steps, and when should I expect to hear back?

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