Job brief: Senior Customer Success Manager

What JoRoute checked · Checked by JoRoute

• Listed on MongoDB's own job board. JoRoute does not take listings from job ads or recruiters.
• First seen by JoRoute 2026-11-04 (3 days ago); last confirmed on the board 2026-11-06.
• The apply link opens mongodb.com, the address MongoDB's board gives for this job.
• No other listing with this title and place on this board in the last 90 days.
• No layoff notices (WARN) under this name in the state files JoRoute reads.

What the listing says · Employer's own words, not checked

• Pay: $97,000 to $190,000 a year
• Job type: Not stated
• Where: Austin; San Francisco · San Francisco
• Posted: 2026-08-26 · over 60 days ago

What the job asks · Employer's own words, not checked

Level: Manager. The title says "Manager".

Must have

• Accountability: 4+ years experience being accountable for customer health and revenue realization for Enterprise customers
• Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience

Main duties

• As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You’ll be respo…
• We are looking to speak to candidates who are based in San Francisco, CA or Austin, TX for our hybrid working model.
• Proactively identify and mitigate risks in accounts with significant technical complexity by advising on advanced operational strategies and best practices. …
• Conduct comprehensive customer business reviews for Enterprise accounts, analyzing technical health and risk while translating insights into business-critica…
• Account & Portfolio Management

Lines copied from the posting, not rewritten. "Preferred" or "nice to have" items are not listed as must-haves.

How it compares · Compared by JoRoute from listings

• Typical listed pay for customer service jobs in San Francisco, CA: $203k a year (20 listings, 8 employers). This listing is 29% lower.
• Across MongoDB's 125 open listings, 51% of those with a posting date were first posted more than 60 days ago. How MongoDB hires

What nobody outside the employer knows · Not known

• Whether the role is already filled or on hold: employers often leave listings up.
• How many people applied, and who reads the applications.
• Where in the published range an offer would land.

Ask before you apply

1. Is this role still open, and when do you hope to fill it?
2. Which of the listed places is this role based in?
3. What are the interview steps, and when should I expect to hear back?

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Next steps

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• 31 more customer service jobs within 25 miles, on the job map with pay.
• All 125 open MongoDB jobs, and how MongoDB hires.
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