Job brief: Mid-Market Customer Success Manager

What JoRoute checked · Checked by JoRoute

• Listed on Brex's own job board. JoRoute does not take listings from job ads or recruiters.
• First seen by JoRoute 2026-11-10 (today); last confirmed on the board 2026-11-10.
• The apply link opens brex.com, the address Brex's board gives for this job.
• No other listing with this title and place on this board in the last 90 days.
• No layoff notices (WARN) under this name in the state files JoRoute reads.

What the listing says · Employer's own words, not checked

• Pay: Not published
• Job type: Not stated
• Where: Vancouver, British Columbia, Canada · New York, NY · Salt Lake City, UT +3
• Posted: 2025-11-25 · over 60 days ago

New York and California and Washington require many employers to include pay in job postings; whether that covers this job depends on the law's rules.

What the job asks · Employer's own words, not checked

Level: Manager. The title says "Manager".

Must have

• We currently require a minimum of three coordinated days in the office per week, Wednesday and Thursday.
• 4+ years of experience in customer-facing roles managing a book of business, owning account health, executive relationships, and expansion strategy at a high-growth start-up.

Conditions

• By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, g…
• We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home.
• We currently require three days per week in office - Monday, Wednesday and Thursday.

Main duties

• Develop a deep expertise in Brex products to actively show customers how to become "power users" of the platform.
• Proactively manage an assigned book of accounts to drive customer adoption, value realization, and account growth.
• Act as a trusted advisor to finance stakeholders by providing guidance on best practices across spend management, credit policy, reconciliation workflows, an…
• Build multi-threaded relationships across functional areas (Finance, Procurement, AP, IT, and Security) to increase platform stickiness and customer engagement.
• Lead business reviews and financial health checks that drive executive alignment and showcase ROI.

Lines copied from the posting, not rewritten. "Preferred" or "nice to have" items are not listed as must-haves.

How it compares · Compared by JoRoute from listings

• Typical listed pay for customer service jobs in New York, NY: $148k a year (16 listings, 8 employers). This listing does not publish pay to compare.
• Across Brex's 261 open listings, 56% of those with a posting date were first posted more than 60 days ago. How Brex hires

What nobody outside the employer knows · Not known

• Whether the role is already filled or on hold: employers often leave listings up.
• How many people applied, and who reads the applications.
• The pay an offer would carry.

Ask before you apply

1. What is the pay range for this role? (New York and California and Washington require many employers to post it.)
2. Is this role still open, and when do you hope to fill it?
3. Which of the listed places is this role based in?
4. What are the interview steps, and when should I expect to hear back?

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Next steps

Apply on the employer's page Full listingDoes my CV fit?Practise the interviewShould I apply?

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Keep looking

• 29 more customer service jobs within 25 miles, on the job map with pay.
• All 261 open Brex jobs, and how Brex hires.
• Saw a job somewhere else? Check if the employer still lists it.
• Search every job JoRoute reads from employers' own job boards. No account needed.