Job brief: Manager, Customer Success

What JoRoute checked · Checked by JoRoute

• Listed on Asana's own job board. JoRoute does not take listings from job ads or recruiters.
• First seen by JoRoute 2026-11-04 (3 days ago); last confirmed on the board 2026-11-07.
• The apply link opens asana.com, the address Asana's board gives for this job.
• No other listing with this title and place on this board in the last 90 days.
• No layoff notices (WARN) under this name in the state files JoRoute reads.

What the listing says · Employer's own words, not checked

• Pay: Not published
• Job type: Not stated
• Where: Chicago
• Posted: 2026-10-19

What the job asks · Employer's own words, not checked

Level: Manager. The title says "Manager".

Must have

• 7+ years of experience in Customer Success or Account Management within Enterprise SaaS, with at least 2–3 years in a direct people leadership or team management role.
• If you're interested in this role and don't meet every listed requirement, we still encourage you to apply.
• Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation.

Conditions

• This role is based in our Chicago office with an office-centric hybrid schedule.
• The standard in-office days are Monday, Tuesday, and Thursday.
• If you're interviewing for this role, your recruiter will share more about the in-office requirements.
• In-office culinary options to cater to your dietary preferences

Lines copied from the posting, not rewritten. "Preferred" or "nice to have" items are not listed as must-haves.

How it compares · Compared by JoRoute from listings

• Typical listed pay for customer service jobs in Illinois: $119k a year (6 listings, 4 employers). This listing does not publish pay to compare.
• Across Asana's 47 open listings, 28% of those with a posting date were first posted more than 60 days ago. How Asana hires

What nobody outside the employer knows · Not known

• Whether the role is already filled or on hold: employers often leave listings up.
• How many people applied, and who reads the applications.
• The pay an offer would carry.

Ask before you apply

1. What is the pay range for this role?
2. What are the interview steps, and when should I expect to hear back?

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Next steps

Apply on the employer's page Full listingDoes my CV fit?Practise the interviewShould I apply?

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Keep looking

• 14 more customer service jobs within 25 miles, on the job map with pay.
• All 47 open Asana jobs, and how Asana hires.
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