Job brief: Customer Experience Manager, Robinhood Concierge

What JoRoute checked · Checked by JoRoute

• Listed on Robinhood's own job board. JoRoute does not take listings from job ads or recruiters.
• First seen by JoRoute 2026-11-06 (2 days ago); last confirmed on the board 2026-11-07.
• The apply link opens boards.greenhouse.io, the address Robinhood's board gives for this job.
• No other listing with this title and place on this board in the last 90 days.
• No layoff notices (WARN) under this name in the state files JoRoute reads.

What the listing says · Employer's own words, not checked

• Pay: $110,500 to $130,000 a year
• Job type: Not stated
• Where: Denver, CO; Westlake, TX · Denver, CO · Westlake, TX
• Posted: 2026-09-11

What the job asks · Employer's own words, not checked

Level: Manager. The title says "Manager".

Must have

• At the heart of this effort is our team of dedicated licensed, advanced services representatives, who serve as the voice of our most valuable customers and help resolve issues qui…
• You may be required to work nights and weekends to support our customers.
• This role is based in our Denver, CO or Westlake, TX office(s), with in-person attendance expected at least 5 days per week.
• FINRA Series 7, 63 and 24 or 9/10 Licenses
• Bachelor’s Degree from an accredited institution
• 4+ years experience in customer-facing operations, either at a respected mid-stage startup or a retail broker-dealer

Conditions

• If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading.
• Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!

Main duties

• Lead 12-15 licensed Concierge Desk team members to produce outstanding results and improve their own skills
• Develop agents to become proficient in value-added conversations and proactive up-selling via outreach
• Serve as a trusted point of contact for our most teams assisting our most active traders.
• Work with your team to recognize patterns of customer inquiries so that the underlying issue can be documented and eliminated by our engineering teams
• Handle customer issues and escalation from your team

Lines copied from the posting, not rewritten. "Preferred" or "nice to have" items are not listed as must-haves.

How it compares · Compared by JoRoute from listings

• Typical listed pay for manager jobs in Denver, CO: $129k a year (93 listings, 21 employers). This listing is 7% lower.
• Across Robinhood's 132 open listings, 30% of those with a posting date were first posted more than 60 days ago. How Robinhood hires

What nobody outside the employer knows · Not known

• Whether the role is already filled or on hold: employers often leave listings up.
• How many people applied, and who reads the applications.
• Where in the published range an offer would land.

Ask before you apply

1. Which of the listed places is this role based in?
2. What are the interview steps, and when should I expect to hear back?

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Next steps

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Keep looking

• 144 more manager jobs within 25 miles, on the job map with pay.
• All 132 open Robinhood jobs, and how Robinhood hires.
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