Job brief: Lead Strategic Customer Success Partner

What JoRoute checked · Checked by JoRoute

• Listed on Uber Freight's own job board. JoRoute does not take listings from job ads or recruiters.
• First seen by JoRoute 2026-11-10 (today); last confirmed on the board 2026-11-10.
• The apply link opens job-boards.greenhouse.io, the address Uber Freight's board gives for this job.
• No other listing with this title and place on this board in the last 90 days.
• No layoff notices (WARN) under this name in the state files JoRoute reads.

What the listing says · Employer's own words, not checked

• Pay: Not published
• Job type: Not stated
• Where: Exton, PA 19341, United States; Greensboro, NC 27455, United States; Newport, KY 41071, United States · United States
• Posted: 2026-08-08 · over 60 days ago

What the job asks · Employer's own words, not checked

Level: Lead / staff. The title says "Lead".

Must have

• Travel required up to 35% , depending on customer and business needs
• High School Diploma or GED equivalent
• 5+ years of experience in Customer Success, Account Management, Sales, Supply Chain, Logistics, Transportation, or a related field
• Bachelor’s degree in Business, Supply Chain, Logistics, or related field
• 8+ years of experience in Transportation, Logistics, Supply Chain, or 3PL environments

Conditions

• Job Type: Remote/Hybrid

Main duties

• Own and manage relationships with enterprise customers
• Develop and execute account strategies to drive retention and growth
• Lead customer business reviews (QBRs/MBRs) and executive presentations
• Analyze performance data and translate insights into actionable recommendations
• Partner with Operations, Analytics, and Commercial teams to deliver customer outcomes

Lines copied from the posting, not rewritten. "Preferred" or "nice to have" items are not listed as must-haves.

How it compares · Compared by JoRoute from listings

• Typical listed pay for customer service jobs across the U.S.: $125k a year (161 listings, 24 employers). This listing does not publish pay to compare.
• Across Uber Freight's 63 open listings, 22% of those with a posting date were first posted more than 60 days ago. How Uber Freight hires

What nobody outside the employer knows · Not known

• Whether the role is already filled or on hold: employers often leave listings up.
• How many people applied, and who reads the applications.
• The pay an offer would carry.

Ask before you apply

1. What is the pay range for this role?
2. Is this role still open, and when do you hope to fill it?
3. Which of the listed places is this role based in?
4. What are the interview steps, and when should I expect to hear back?

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Next steps

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Keep looking

• 2 more customer service jobs within 25 miles, on the job map with pay.
• All 63 open Uber Freight jobs, and how Uber Freight hires.
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