Job brief: Customer Success Manager

What JoRoute checked · Checked by JoRoute

• Listed on Twilio's own job board. JoRoute does not take listings from job ads or recruiters.
• First seen by JoRoute 2026-11-06 (1 day ago); last confirmed on the board 2026-11-07.
• The apply link opens job-boards.greenhouse.io, the address Twilio's board gives for this job.
• No other listing with this title and place on this board in the last 90 days.
• No layoff notices (WARN) under this name in the state files JoRoute reads.

What the listing says · Employer's own words, not checked

• Pay: Not published
• Job type: Not stated
• Where: Remote · Remote - US
• Posted: 2026-11-05

What the job asks · Employer's own words, not checked

Level: Manager. The title says "Manager".

Must have

• Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply.
• 4–6 years of direct experience in Customer Success, Account Management, or Strategic Account Management within a B2B technology or SaaS organization.
• Based in Colorado, Hawaii, Minnesota or Vermont : $XXX,XXX (Developing Minimum for Tier 3) - $XXX,XXX ( Mid for Tier 3).
• Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $XXX,XXX (Developing Minimum for Tier 2) - $XXX,XXX ( Mid for Ti…
• Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $XXX,XXX (Developing Minimum for Tier 1) - $XXX,XXX ( Mid for Tier 1).
• Application deadline information (required for ALL US jobs)

Conditions

• For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way.

Main duties

• Ensure customer success by driving full value realization of the Twilio platform.
• Develop and execute strategic roadmaps for product adoption, customer satisfaction, and advocacy.
• Manage the customer relationship, acting as a trusted advisor to executive and senior leadership in Engineering, Product, Business Analytics, and Marketing.
• Cultivate strong relationships with IT, engineering, and development teams to drive engagement.
• Identify and expand opportunities to deepen customer engagement and account growth.

Lines copied from the posting, not rewritten. "Preferred" or "nice to have" items are not listed as must-haves.

How it compares · Compared by JoRoute from listings

• Typical listed pay for customer service jobs across the U.S.: $119k a year (171 listings, 28 employers). This listing does not publish pay to compare.
• Across Twilio's 46 open listings, 24% of those with a posting date were first posted more than 60 days ago. How Twilio hires

What nobody outside the employer knows · Not known

• Whether the role is already filled or on hold: employers often leave listings up.
• How many people applied, and who reads the applications.
• The pay an offer would carry.

Ask before you apply

1. What is the pay range for this role?
2. Is the role fully remote, and from which states can I work?
3. What are the interview steps, and when should I expect to hear back?

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Next steps

Apply on the employer's page Full listingDoes my CV fit?Practise the interviewShould I apply?

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