Job brief: Customer Service Delivery Advocate

What JoRoute checked · Checked by JoRoute

• Listed on Carvana's own job board. JoRoute does not take listings from job ads or recruiters.
• First seen by JoRoute 2026-11-04 (2 days ago); last confirmed on the board 2026-11-06.
• The apply link opens carvana.com, the address Carvana's board gives for this job.
• The same title for the same place was listed 1 other time on this board in the last 90 days: several openings, or a re-posted job.
• No layoff notices (WARN) under this name in the state files JoRoute reads.

What the listing says · Employer's own words, not checked

• Pay: $22 to $24 an hour
• Job type: Not stated
• Where: Norfolk, MA
• Posted: 2026-03-01 · over 60 days ago

What the job asks · Employer's own words, not checked

Level: Mid level. The posting asks for 2 years of experience.

Must have

• We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U…
• Shift Requirement: The hours for this position are from 7am - 5pm OR 11am - 9pm ( 4 day work week ).
• Education Support: We support you depending on where you are at in your education journey - if you are looking to pursue a bachelor's degree, we offer tuition reimbursement.
• And if you already have your bachelors degree we have a student loan repayment program!
• We're looking for enthusiastic, energetic, and self-motivated team players with at least 2 years of customer-facing experience to:
• Deliver vehicles straight to customers' doors with our custom car haulers (don't worry - a commercial license is not required to drive the hauler and you will receive ample traini…

Conditions

• Days off will rotate between weekdays and weekend days.
• Wellness program to support mental, physical and financial health.
• Frequently load/unload vehicles onto the hauler (this part does require getting physical!) and regularly inspect the car-hauler to make sure the vehicle maintains safe to drive
• Consistently drive safe and maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy.

Main duties

• Deliver vehicles straight to customers' doors with our custom car haulers (don't worry - a commercial license is not required to drive the hauler and you wil…

Lines copied from the posting, not rewritten. "Preferred" or "nice to have" items are not listed as must-haves.

How it compares · Compared by JoRoute from listings

• Typical listed pay for driver jobs in Massachusetts: $52k a year (8 listings, 3 employers). This listing is 9% lower.
• Across Carvana's 1,699 open listings, 26% of those with a posting date were first posted more than 60 days ago. How Carvana hires

What nobody outside the employer knows · Not known

• Whether the role is already filled or on hold: employers often leave listings up.
• How many people applied, and who reads the applications.
• Where in the published range an offer would land.

Ask before you apply

1. Is this role still open, and when do you hope to fill it?
2. How many people are you hiring for this role, and is it a new opening or a re-posted one?
3. What are the interview steps, and when should I expect to hear back?

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Next steps

Apply on the employer's page Full listingDoes my CV fit?Practise the interviewShould I apply?

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• 12 more driver jobs within 25 miles, on the job map with pay.
• All 1,699 open Carvana jobs, and how Carvana hires.
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